JAZSLEEN RAEL
Albuquerque
Summary
Resourceful and known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Test Center Administrator
PSI Services
Albuquerque, NM
04.2025 - Current
- Supervised test center operations, maintaining compliance with industry standards and regulations.
- Demonstrated thorough knowledge of testing procedures and policies
- Continuously updated knowledge of testing formats, guidelines, and requirements to ensure accurate administration of exams.
- Conducted thorough reviews of exam materials before each testing session, guaranteeing accuracy and completeness.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
- Implemented strategies for managing stress among test-takers by providing a calm atmosphere and offering pre-test guidance.
- Trained new Test Center Administrators, ensuring consistent quality of service across the team.
- Assisted students with test scheduling and materials.
- Facilitated clear communication between candidates and examination staff through concise instructions and timely updates on any procedural changes or announcements affecting their exams'' administration.
- Trained and mentored new staff on operational procedures and customer service protocols.
- Resolved candidate inquiries and issues, enhancing overall satisfaction and improving service delivery.
- Maintained a well-organized testing environment, resulting in improved candidate focus and performance.
Sales Associate
La Flor Dispensary
Albuquerque, Nm
10.2021 - 02.2024
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies based on customer interactions and feedback to improve results.
311 Call Center Representative
311 Community Contact
Albuquerque, Nm
05.2021 - 02.2024
- The 311 Community Contact Center provides our community with quick and easy access to City of Albuquerque information and services with exceptional customer care
- Maintained accurate records of customer interactions for future reference.
- Navigated through computer systems to review information and respond appropriately to callers.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Customer Service Representative
Safelite Solutions
Bernalillo, Nm
09.2019 - 10.2021
- Responsibilities required scheduling appointments, assisting technicians with work order discrepancies, verifying insurance coverage information, altering existing scheduled appointments, and answering customer questions to resolve concerns quickly or escalate as needed
Retail Sales Associate
Champs Sports
Albuquerque, Nm
11.2018 - 09.2019
- Initiated friendly conversation with customers to determine level of assistance required.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used product knowledge to suggest items to match client needs.
- Demonstrated knowledge of store products and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
GED/HIGH SCHOOL DIPLOMA -
Skills
- CUSTOMER SERVICE
- COMMUNICATION SKILLS
- POS
- COMPUTER SKILLS/LITERACY
- CRM SOFTWARE
- PROBLEM SOLVING
- ACTIVE LISTENING
- SALES
- TIME MANAGEMENT
- ATTENTION TO DETAIL
- MULTITASKING
- ORGANIZATIONAL SKILLS
- PUNCTUAL AND DEPENDABLE
Timeline
Test Center Administrator
PSI Services
04.2025 - Current
Sales Associate
La Flor Dispensary
10.2021 - 02.2024
311 Call Center Representative
311 Community Contact
05.2021 - 02.2024
Customer Service Representative
Safelite Solutions
09.2019 - 10.2021
Retail Sales Associate
Champs Sports
11.2018 - 09.2019