Ashley Turner
Corbin,KY
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Supervisor
Senture LLC
London, KY
09.2017 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- I helped start up the Humana Tricare Contract until I was transferred to the IRS Live Contract to help start it up.
- While on Humana, I helped with claims, chat, email, and CEBO.
- On the IRS Live Contract, I was the Mentor Advisor for the Mentorship Program, as well as overseeing ISG (Internal Support Group).
PCA
Baptist Health Corbin
Corbin, KY
07.2016 - 09.2017
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Housekeeper
Baptist Health Corbin
Corbin, KY
02.2015 - 07.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Education
High School Diploma -
Whitley County Highschool
Williamsburg05-2001
Skills
- Process Improvement
- Operations Management
- Business Development
- Staff Management
- Schedule development
- Data Analytics
Timeline
Supervisor
Senture LLC
09.2017 - Current
PCA
Baptist Health Corbin
07.2016 - 09.2017
Housekeeper
Baptist Health Corbin
02.2015 - 07.2016
High School Diploma -
Whitley County Highschool