Ashley Urbina
San Gabriel,USA
Summary
Sales professional with proven expertise in driving revenue growth and enhancing customer satisfaction. Strong relationship-building skills foster loyalty and repeat business. Extensive knowledge of sales strategies and merchandising techniques ensures effective product promotion.
Overview
11
11
years of professional experience
Work History
Receptionist
Drybar Hair Salon
Pasadena, CA
11.2025 - Current
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Maintained accurate records of client visits and product sales for efficient inventory management.
- Assisted in promotional activities, enhancing salon visibility and attracting new clientele.
RECEPTIONIST
Tropitana Tanning Salon
08.2025 - Current
- Greeted clients warmly and provided exceptional customer service at the tanning salon.
- Assisted clients in selecting tanning products and services tailored to their needs.
- Maintained cleanliness and organization of reception area to ensure a welcoming environment.
SERVER
Buffalo Wild Wings
06.2024 - 01.2025
- Managed customer orders and ensured timely service in a fast-paced environment.
- Provided friendly and attentive service to enhance guest dining experiences.
- Handled money transactions accurately while following company procedures for handling cash payments.
MEDICAL CODER/BILLER
AMBCC
06.2015 - 01.2025
- Establish and manage professional working relationships with patients and physicians
- Respond to all inquiries and requests in a timely manner
- Confirm accuracy of patient history
- Trained new staff on coding practices and billing procedures effectively.
CUSTOMER SERVICE SUPERVISOR
Floor and Decor
09.2020 - 08.2021
- Respond to customer inquiries quickly via phone, email, or in-person
- Perform opening and closing duties
- Train new hires, ensuring compliance with all regulations and standards
Education
Associate of Science -
Pasadena City College
Pasadena, CASkills
- Customer service
- Effective communication
- Patient management
- Team collaboration
- Reception desk management
- Telephone skills
- Organization skills
Education
true
Timeline
Receptionist
Drybar Hair Salon
11.2025 - Current
RECEPTIONIST
Tropitana Tanning Salon
08.2025 - Current
SERVER
Buffalo Wild Wings
06.2024 - 01.2025
CUSTOMER SERVICE SUPERVISOR
Floor and Decor
09.2020 - 08.2021
MEDICAL CODER/BILLER
AMBCC
06.2015 - 01.2025
Associate of Science -
Pasadena City College