Ashley Utz
Bristow,VA
Summary
Focused administrative, and logistics professional, with experience providing top-notch clerical support, customer service, and operational assistance to meet company needs. Capable and highly organized when coordinating documents, routing trucks, and maintaining customer relationships. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Sunbelt Rentals
Sterling, VA
09.2023 - Current
- Train and onboard new hires on products and systems used at Sunbelt Rentals.
- Maintain and organize all work orders on equipment to provide accurate records.
- Work hand in hand with all mechanics to research, order, receive, and organize all parts for equipment.
- Create detailed spreadsheets in order for mechanics to prioritize tasks.
- Work as a middleman between the customer and the service team to provide fast and efficient turnaround.
Equipment Rental Specialist
Sunbelt Rentals
Sterling, VA
01.2023 - 09.2023
- Answer guest inquiries in person and over the phone about equipment rentals. Then provide them with the appropriate tool/equipment for the job.
- Load and unload guest and ensure all safety guidelines are followed.
- Handling maintenance and repair requests to keep equipment in good condition and maintain renter satisfaction.
- Accommodate last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Operations & Billing
DC Mosquito Squad
Sterling, VA
02.2020 - Current
- Created daily route schedules based on location and time constraints for a 25+ truck fleet.
- Created, edited, and maintained customer proposals across many different software systems.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Office Manager
Haulin' Trash
Sterling, VA
11.2020 - 11.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized warehouse supplies to maintain efficiency, with use fo forklift.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
Merchandise Handler
Cracker Barrell Old Country Store
Manassas, VA
11.2016 - 05.2019
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Interacted with guests in friendly and knowledgeable way.
- Unloaded deliveries from trucks in prompt fashion.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Education
Associate of Science - Complementary And Alternative Health
Ashford University
San Diego, CASkills
- Prioritizing and Planning
- Administrative Management
- Procedural Streamlining
- Focus and Follow-Through
- Program Optimization
- Customer Satisfaction
- Operational Efficiency
- Spreadsheet Tracking
- Social Perceptiveness
Timeline
Service Coordinator
Sunbelt Rentals
09.2023 - Current
Equipment Rental Specialist
Sunbelt Rentals
01.2023 - 09.2023
Office Manager
Haulin' Trash
11.2020 - 11.2022
Operations & Billing
DC Mosquito Squad
02.2020 - Current
Merchandise Handler
Cracker Barrell Old Country Store
11.2016 - 05.2019
Associate of Science - Complementary And Alternative Health
Ashford University