Ashley Valdez
Killeen,TX
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty. Extensively trained in Mediation with clients, conflict resolution, and
maintaining Customer satisfaction all while following Companies Policies. Dedicated employee and possesses a strong work ethic. Computer-literate performer with basic software proficiency in: MS
Windows, MS Outlook and MS Office, MS Teams and MS Dynamics
Overview
16
16
years of professional experience
Work History
Security Officer
Central Texas Security Professionals
Killeen, TX
03.2024 - Current
- Investigated incidents and wrote reports.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Office Manager
Thissguyys Detailing
Killeen, TX
03.2022 - 01.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Customer Service Representative
New American Funding
Austin, TX
01.2018 - 11.2022
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Security Officer
St David’s Hospital
Georgetown, TX
05.2016 - 06.2022
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
LegalZoom
Austin, TX
02.2016 - 05.2016
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Security Officer
Samsung Austin Semiconductor
Austin, TX
06.2015 - 02.2016
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Correctional Officer
Texas Department Of Criminal Justice
Gatesville, TX
09.2014 - 06.2015
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Caregiver
Lifespan
Hutto, TX
08.2014 - 10.2014
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
Customer Service
Dairy Queen Grill & Chill
Hinesville, GA
05.2009 - 12.2012
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Greeted customers at counter to fulfill requests and answer questions.
Education
GED -
Central Texas College
Killeen, TX05.2009
Skills
Customer Service Excellence
Payment Processing
Order Processing
Problem Resolution
Inbound Customer Service
Appointment Scheduling
Account Updating
Adaptive Team Player
Timeline
Security Officer
Central Texas Security Professionals
03.2024 - Current
Office Manager
Thissguyys Detailing
03.2022 - 01.2024
Customer Service Representative
New American Funding
01.2018 - 11.2022
Security Officer
St David’s Hospital
05.2016 - 06.2022
Customer Service Representative
LegalZoom
02.2016 - 05.2016
Security Officer
Samsung Austin Semiconductor
06.2015 - 02.2016
Correctional Officer
Texas Department Of Criminal Justice
09.2014 - 06.2015
Caregiver
Lifespan
08.2014 - 10.2014
Customer Service
Dairy Queen Grill & Chill
05.2009 - 12.2012
GED -
Central Texas College