Ashley Valdivia
Fresno,CA
Summary
Proven to excel in high-pressure environments, I leveraged my expertise in cash management and problem-solving aptitude at CVS, ensuring customer satisfaction and efficient operations. Demonstrating reliability and exceptional customer service, I played a key role in fostering a positive shopping experience, contributing to a noticeable improvement in customer feedback scores. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Cvs
09.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to maintain smooth operations during peak hours.
Volunteer
St Mark Catholic Church
01.2024 - Current
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated food drives for improved local food bank stock levels.
Education
High School Diploma -
Venice Senior High School
Los Angeles, CA06.2024
Skills
- Customer Service
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Product Knowledge
- Customer inquiries
- Retail Merchandising
- Problem-Solving
- Customer Assistance
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Creative Thinking
- Issue Resolution
- Team Leadership
- Problem-solving aptitude
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
St Mark Catholic Church
01.2024 - Current
Customer Service Cashier
Cvs
09.2023 - 02.2024
High School Diploma -
Venice Senior High School