Hi, I’m
Ashley Vanderlip
Olivia,MN
Summary
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Casey's General
Cashier/Kitchen
05.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Managed time efficiently in order to complete all tasks within deadlines.
E&M Consulting
Customer Service Representative/Salesperson
08.2023 - 02.2024
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Muddy Cow
Server
09.2022 - 08.2023
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Mazopiya, A Natural Food Market, SMSC
Grocery Team Lead
04.2022 - 09.2022
Job overview
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Shakopee Dakota Convenience Store, SMSC
Shift Lead
12.2019 - 04.2022
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Little Six Casino, SMSC
Bartender
10.2018 - 12.2019
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Ridgewater CollegeHutchinson, MN
GED
01-2010
Skills
- Conflict mediation
- Verbal and written communication
- Adaptive team player
- Strong work ethic
Timeline
Cashier/Kitchen
Casey's General
05.2024 - Current
Customer Service Representative/Salesperson
E&M Consulting
08.2023 - 02.2024
Server
Muddy Cow
09.2022 - 08.2023
Grocery Team Lead
Mazopiya, A Natural Food Market, SMSC
04.2022 - 09.2022
Shift Lead
Shakopee Dakota Convenience Store, SMSC
12.2019 - 04.2022
Bartender
Little Six Casino, SMSC
10.2018 - 12.2019
Ridgewater College
GED
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