Open To Work
Ashley Vazquez
Customer service
Gilbertsville,KY
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
City of Hereford
Hereford, TX
05.2024 - 02.2026
- Respond promptly to emergency calls, assessing situations and determining appropriate response actions.
- Operate multi-line phone systems and radio equipment to communicate with first responders and public agencies.
- Maintain accurate records of calls, ensuring detailed documentation for dispatching units effectively.
- Collaborate with law enforcement and fire department personnel to coordinate emergency responses efficiently.
- Train new telecommunicators on operational procedures and software systems for effective communication.
- Handle high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintain accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Build rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Collaborate with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Serve as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Answer multi-line phone systems to gather critical information for first responders, improving response times.
- Managed emergency calls, ensuring accurate information relay to first responders.
- Coordinated multi-agency responses for critical incidents, enhancing overall response efficiency.
- Provided critical support during major emergencies, recognized by management for outstanding performance.
Customer Service Representative
City of Hereford
Hereford, TX
12.2010 - 05.2024
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Managed customer accounts using city management software to update records and resolve issues.
- Collaborated with team members to improve service response times and enhance customer satisfaction.
- Processed service requests efficiently, adhering to city protocols for quality assurance and compliance.
- Trained new employees on customer service best practices and operational procedures for consistent performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed Daily Cash deposits
Licensed Insurance Agent
Germania Insurance
Hereford, TX
05.2007 - 12.2010
- Educated clients on various insurance products and coverage options.
- Processed policy applications efficiently while ensuring compliance with industry regulations.
- Assisted in resolving customer inquiries, enhancing overall client satisfaction.
- Collaborated with underwriting teams to assess risk and determine policy approvals.
- Developed personalized insurance solutions based on individual client needs and preferences.
- Conducted regular follow-ups with clients to maintain relationships and facilitate renewals.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Managed Daily Cash deposits
Education
Bachelor Of Administration - Business Administration And Management
West Texas A&M
Canyon, TX05.2025
Associate Of Applied Science - Business Administration
Amarillo College
Amarillo, TX05.2023
Skills
- Teamwork and collaboration
- Dependable and responsible
- Telephone etiquette
- Prioritizing situations
- Documentation
- Critical thinking
- Good judgment
- Information intake
- Call routing
- Listening skills
- Problem-solving abilities
- Multitasking Abilities
- Data entry
- Conflict resolution
- Payment processing
- Call management
- Administrative support
- Customer relationship management (CRM)
- Quality control
- Multi-line phone talent
- Account management
- Emergency management
- Call prioritization
Certification
- CPR
- Basic Telecommunicator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Timeline
911 Telecommunicator
City of Hereford
05.2024 - 02.2026
Customer Service Representative
City of Hereford
12.2010 - 05.2024
Licensed Insurance Agent
Germania Insurance
05.2007 - 12.2010
Bachelor Of Administration - Business Administration And Management
West Texas A&M
Associate Of Applied Science - Business Administration
Amarillo College