Ashley Verdugo
Laveen,AZ
Summary
Dedicated customer service professional with over four years of experience in healthcare, automotive, and insurance industries. Skilled in patient scheduling, appointment coordination, insurance verification, high-volume call handling, customer relationship management, and administrative support. Recognized for providing compassionate customer service, maintaining accuracy in fast-paced environments, and building strong relationships with patients and clients. Bilingual in English and Spanish with a strong commitment to delivering exceptional service and supporting positive patient experiences.
Overview
5
5
years of professional experience
Work History
BDC Representative
Coulter Cadillac Phoenix
Phoenix, AZ
01.2026 - Current
- Manage high-volume inbound and outbound calls, texts, and emails to schedule service appointments.
- Coordinate loaner vehicle reservations, exchanges, extensions, and returns while ensuring a seamless customer experience.
- Communicate with customers regarding vehicle repairs, maintenance recommendations, recalls, warranty repairs, and part availability.
- Maintain accurate customer records and appointment information using dealership management systems.
Scheduling Agent
Aspen Dental
Remote
09.2025 - 01.2026
- Scheduled patient appointments and coordinated provider schedules in a fast-paced dental office.
- Managed a high volume of inbound and outbound patient calls while providing professional, compassionate customer service.
- Discussed treatment recommendations, payment options, and financing with patients.
- Verified insurance information and updated patient records accurately.
- Assisted patients with appointment scheduling, rescheduling, and general inquiries.
- Maintained patient confidentiality and ensured accurate documentation in electronic systems.
Claims Representative
State Farm Mutual Insurance
Tempe, AZ
11.2022 - 06.2025
- Investigated auto and property insurance claims by reviewing documentation and gathering statements.
- Determined coverage and liability while ensuring compliance with company policies and procedures.
- Managed multiple claims simultaneously in a fast-paced environment while meeting performance expectations.
- Resolved customer concerns through effective communication and problem-solving.
BDC Representative
Larry H. Miller Ford Mesa
Mesa, AZ
09.2021 - 11.2022
- Scheduled service appointments and maintained accurate customer information within CRM systems.
- Coordinated communication between customers, service advisors, and technicians to ensure efficient service.
- Followed up with customers regarding appointments and dealership services.
- Managed a high volume of inbound and outbound calls for sales and service departments.
Education
Associate of Science - Pre-Diagnostic Medical Sonography
Gateway Community College
Phoenix, AZHigh School Diploma - undefined
Sierra Linda High School
01.2019
Skills
Patient Registration
Appointment Scheduling
Insurance Verification
Customer Service
High-Volume Call Handling (50 Calls Daily)
Data Entry
Electronic Scheduling Systems
Microsoft Office (Word, Excel, Outlook)
Microsoft Teams
Salesforce CRM
Payment & Financing Discussions
Medical Office Administration
Time Management
Multitasking
Conflict Resolution
Attention to Detail
Written & Verbal Communication
Organization
Bilingual (English & Spanish)
Timeline
BDC Representative
Coulter Cadillac Phoenix
01.2026 - Current
Scheduling Agent
Aspen Dental
09.2025 - 01.2026
Claims Representative
State Farm Mutual Insurance
11.2022 - 06.2025
BDC Representative
Larry H. Miller Ford Mesa
09.2021 - 11.2022
High School Diploma - undefined
Sierra Linda High School
Associate of Science - Pre-Diagnostic Medical Sonography
Gateway Community College