Ashley Vestal
Pittsburgh,PA
Summary
Dynamic Merchandise Compliance Manager with a proven track record at Sam's Club, excelling in compliance standards and risk management. Proficient in Microsoft Excel and committed to delivering exceptional results.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Merchandise Compliance Manager
Sam's Club 6678
07.2022 - Current
- Own merchandise compliance standards across the club, ensuring consistent execution with full category audits/ item audits/inventory/planogram readiness.
- Identify risk and compliance gaps through routine reviews and drove corrective action with cross‑functional partners.
- Influenced leaders and associates to uphold pricing, signage, and merchandising standards through coaching and follow‑up.
- Maintains a strong compliance and safety standard by reinforcing accountability and operational discipline.
- Partner with club leadership to align compliance priorities with business and execution goals.
- Lead preparation for internal and external audits through documentation, validation, and issue resolution.
- Takes ownership over the Tire and Battery Center.
- Takes ownership in Gas Station Compliance.
- Help cross train Merchandisers to support CPU during peak hours.
- Teach and train new leadership/ future leaders.
- Help build and transition back to an Overnight Freight team.
- Help implement New Digital Inventory Process.
- Help Implement New Digital PLE system.
- Help Implement New Lidar technology on Forklifts.
- Help teach and train New Backroom App.
Member Services Manager
Sam's Club 6575
08.2020 - 07.2022
- Led Member Services operations to deliver a positive, efficient, and consistent member experience.
- Oversaw front‑end execution including membership, service desk, and checkout processes.
- Coached and developed associates to improve service standards, productivity, and engagement.
- Ensured compliance with cash handling, returns, and company service policies.
- Managed staffing, scheduling, and workload planning to support peak traffic and service demand.
- Addressed and resolved escalated member concerns with professionalism and urgency.
- Partnered with club leadership to drive membership growth, service metrics, and execution standards.
- Delivered significant growth in Plus penetration, improving results from 41% penetrated to 58%!
Manager In Training (MIT)
Sam's Club 6575
06.2020 - 08.2020
- High‑potential candidates focus on leadership development and business execution.
- Shadow all areas of the business.
- Step into manager level mind-set.
- Lead teams daily operations.
- build and execute action plans.
- identify gaps using data and observations.
- Present outcomes and recommendations to leadership.
Tire and Battery Center Service Manager
Sam's Club 6678
11.2018 - 06.2020
- Led end‑to‑end Tire & Battery Center operations, ensuring safe execution, compliance, and consistent member service
- Acted as the primary point of accountability for shop readiness, workflow prioritization, and service execution
- Developed and coached technicians to improve service quality, productivity, and adherence to safety standards
- Demonstrated operational ownership by identifying risks, addressing gaps, and escalating issues proactively
- Partnered with club leadership on staffing, scheduling, and business needs impacting service performance
- Coordinated equipment maintenance, repairs, and installations to minimize downtime and ensure operational continuity
- Maintained audit‑ready standards through disciplined documentation, safety checks, and process follow‑through
- Modeled leadership behaviors by setting expectations, reinforcing standards, and holding the team accountable
- Delivered strong member experiences by resolving service concerns and communicating timelines clearly
- Owned execution for a one‑day sales event, driving results that ranked #3 company‑wide.
Stylist
Head 2 Toes Family Salon
09.2005 - 06.2019
- Conducted thorough consultations to assess client needs and recommend suitable treatments.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Boosted sales through effective upselling of hair care products and services.
Prepared Food Lead
Sam's Club 6678
05.2017 - 11.2018
- Leads daily operations of the Prepared Foods area to ensure product quality, food safety, and member satisfaction
- Oversees food preparation, cooking, packaging, and merchandising to company standards
- Ensures strict adherence to food safety, sanitation, and temperature control requirements
- Conducts and documents required food safety checks (temps, logs, cleaning schedules)
- Coaches, trains, and supports associates on proper food handling, recipes, and production processes
- Assigns tasks, sets priorities, and adjusts staffing to meet business needs and peak times
- Maintains fresh, full, and visually appealing displays throughout the day
- Monitors product freshness, rotation, and markdowns to minimize waste and shrink
- Orders and manages inventory to support production plans and in‑stock goals
- Partners with management on sales planning, production forecasting, and execution
- Addresses equipment or facility issues promptly to prevent food safety or production risks
- Models and enforces safe work practices and a clean, organized work environment
- Delivers excellent member service by resolving concerns quickly and professionally
- Supports compliance with company policies, local health regulations, and audit readiness
- First Prepared Food Lead inside Club.
- Drove sales in 4 areas. The cafe, HMS, Deli, and Rotisserie.
- Achieved #1 company‑wide Take‑N‑Bake Pizza sales for Halloween event through Café team leadership.
Cafe Associate
Sam's Club 6678
05.2014 - 05.2017
- Prepared pizza, hot dogs and salads for members.
- Accurately operated cash register to process customer payments.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Collaborated with team members to streamline processes and improve overall cafe operations.
- Promoted a welcoming atmosphere by maintaining a clean dining area for guests'' comfort and enjoyment.
- Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
- Replenished products daily for optimal freshness and visibility.
Cashier
Burlington Coat Factory
07.2004 - 11.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Grew a passion for retail through layouts and stocking merchandise.
Education
Associate of Science - Marketing Management
Bradford School
Pittsburgh, PA10.2009
High School Diploma -
North Hills High School
Pittsburgh, PA06.2006
Cosmetologist - Cosmetology
Beattie Tech
Pittsburgh, PA06.2006
Skills
- Relationship building
- Reliability
- Attention to detail
- Time management
- Self motivation
- Goal setting
Timeline
Merchandise Compliance Manager
Sam's Club 6678
07.2022 - Current
Member Services Manager
Sam's Club 6575
08.2020 - 07.2022
Manager In Training (MIT)
Sam's Club 6575
06.2020 - 08.2020
Tire and Battery Center Service Manager
Sam's Club 6678
11.2018 - 06.2020
Prepared Food Lead
Sam's Club 6678
05.2017 - 11.2018
Cafe Associate
Sam's Club 6678
05.2014 - 05.2017
Stylist
Head 2 Toes Family Salon
09.2005 - 06.2019
Cashier
Burlington Coat Factory
07.2004 - 11.2005
Associate of Science - Marketing Management
Bradford School
High School Diploma -
North Hills High School
Cosmetologist - Cosmetology
Beattie Tech