ASHLEY VICKSTROM
Dade City,FL
Summary
I am a hardworking, driven, and energetic person that takes great pride in my responsibilities and the task at hand. I am always looking for ways to improve and make a noticeable difference. I am a very competitive person and I always look forward to new challenges. Proficient in a variety of administrative tasks. I truly enjoy helping people and making a difference. Providing cheerful and efficient customer service. I am calm in stressful situations and love being about to problem solve and help others.
Overview
14
14
years of professional experience
Work History
Phone Receptionist
Florida Medical Clinic
11.2023 - Current
- Answer all phone calls in a professional and courteous manner
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients
- Adhere to policy and procedures during all activities.
Event Bartender
Private Events
08.2018 - Current
- Keep bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Medical Receptionist
Florida Medical Clinic Internal Medicine
04.2021 - 11.2023
- Greet and attend to patients in person and over the phone
- Professionally assist doctors, staff, visitors, and patients
- Answer all phone calls in a professional and courteous manner
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients
- Adhere to policy and procedures during all activities
- Communicate medical results to patients under clinical supervision
- Complete accurate documentation of patient visits.
Shift Manager
CVS Pharmacy
10.2013 - 01.2017
- Manage a team of store associates during each scheduled shift
- Promote a positive and goal-oriented environment
- Develop and maintain excellent customer rapport
- Effectively resolve all conflicts that may arise
- Stock and organize store merchandise; Build sales displays
- Check payroll hours for employees.
Receptionist
Zephyrhills Brace & Limb
08.2010 - 10.2011
- Greeted customers and entered their information in the appropriate computer system
- Answered and directed calls in a professional manner
- Filed and maintained customer records
- Scheduled appointments
- Maintained an organized and tidy office
- Upheld a high degree of confidentiality with sensitive information.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05.2011
Skills
- Customer Service
- Confidentiality
- Conflict Resolution
- High-energy attitude
- Microsoft Office, PowerPoint, Excel
- Time management skills
- Communication
- Data Entry
- Multitasking
- Phreesia/Intergy
- Medical Terminology
- HIPPA
- OSHA Trained
Timeline
Phone Receptionist
Florida Medical Clinic
11.2023 - Current
Medical Receptionist
Florida Medical Clinic Internal Medicine
04.2021 - 11.2023
Event Bartender
Private Events
08.2018 - Current
Shift Manager
CVS Pharmacy
10.2013 - 01.2017
Receptionist
Zephyrhills Brace & Limb
08.2010 - 10.2011
High School Diploma -
Zephyrhills High School
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