Ashley Vidal Rosario
Lowell,MA
Summary
Proven Medical Assistant with a track record of enhancing patient care and support at AFC Urgent Care. Skilled in phlebotomy and HIPAA compliance, coupled with a compassionate approach to patient interactions. Excelled in maintaining high standards of cleanliness and organization, significantly improving clinic efficiency and patient satisfaction. Demonstrated expertise in customer service by resolving issues swiftly, ensuring a positive experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
AFC Urgent Care
2022.01 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
TMOBILE Expert
T-Mobile
2016.04 - 2019.12
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
Education
Medical Assistant
BCI
Brookline, MA07.2022
Penn Foster Career School
Scranton, PA2021
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Compassionate
- Vital Sign Monitoring
- Phlebotomy
- Procedure Assistance
Certification
Certified Medical assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
AFC Urgent Care
2022.01 - Current
TMOBILE Expert
T-Mobile
2016.04 - 2019.12
Medical Assistant
BCI
Penn Foster Career School
Certified Medical assistant
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