Ashley Vincent

Coordinated timely support for individuals in severe distress by evaluating their needs and aiding them in accessing suitable resources to stabilize their situation and promote recovery.

• Conducted psychiatric and risk assessments for an average of 25 individuals in crisis daily, achieving a 15% reduction in recurrence rate by ensuring consistent follow-up, timely referrals, and access to necessary services within 2 hours of intake.
• Collaborated with interdisciplinary teams and external providers to ensure comprehensive and coordinated care for individuals in crisis.
• Provided extensive education and tailored resources to crisis patients to support their recovery and enhance their overall well-being.
• Maintained quality records and documentation, ensuring compliance with company, Medicaid, and Medicare regulatory requirements.

Developed and coordinated comprehensive care management activities for members by creating personalized service/care plans and educating members and their families on available services and benefits to achieve quality, cost-effective healthcare outcomes.

• Managed and supervised 80+ members per month, ensuring exceptional service quality, resolving issues promptly with a 95% satisfaction rate.
• Performed thorough in-home assessments to assess member needs, formulated and supervised personalized long-term care plans, and modified service plans as needed to maximize tailored support.
• Educated and informed members about LTSS Medicare/Medicaid services, facilitating effective coordination of care to meet their individual needs.
• Collaborated with service providers, healthcare professionals, and support networks to ensure comprehensive care for members' needs.

Enhanced company visibility and outreach by actively marketing through community engagements. Showcased company services through engaging presentations delivered to service providers, health professionals, and community members. Streamlined member enrollment in LTSS Medicaid benefits by collecting documentation and coordinating with county assistance offices across Pennsylvania.

• Consistently increased company's client base with a monthly average of 25 new members, making a significant impact on organization's expansion.
• Increased member education on high-quality service options and resources by fostering strong relationships with supporting service providers.
• Offered in-depth analysis on client growth, member satisfaction, and strategies to enhance the quality of care delivered by the organization.
• Aided in the evaluation, creation, and tracking of individualized LTSS care and service plans for a caseload of up to 25 members on a monthly basis to ensure effective support.

Developed, assessed, and coordinated individualized care management activities to ensure quality, cost-effective healthcare outcomes. Created Individual Service Plans for LTSS, PA Medicaid-eligible individuals. Educated members and their families/caregivers on available services and benefits to meet member needs.

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome.
• Developed Individual Supports Plans (ISP) for individuals under the waiver, ensuring services are provided as specified in the ISP.
• Managed coordination and monitoring of required supports and services within the Adult Autism Waiver and LTSS PA Medicaid program.
• Facilitated effective communication among participants, family members, and healthcare providers to meet members' needs.