Ashley Walker

1. Passenger Assistance & Customer service

• Provide information on flights status,baggage claim location, and ground transportation options.
• Address passenger complaints and resolve issues professionally

2.Security & Safety Compliance

• Monitor passenger behavior and report suspicious activities to security teams.
• support emergency response procedures,including evacuations and medical assistance
• Ensure compliance with airport rules,such as restricted area access and prohibited items.

6.Coordinated with Airport Stakeholder

• Work closely with airline,security customs,and concessionaires to ensure smooth operations
• Communicate with airport operation teams regarding delays,disruptions, or special events
• Assist in crisis management,such as severe weather impacts or large passenger influxes

• Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
• Water supply ensuring a steady supply of water for drinking toilets ,kitchen,and other services
• Restrooms properly functioning restrooms, including the maintenance of hand dyer,sinks,and sanitation systems are critical for passenger comfort
• Lighting includes general lighting for public areas,as well as specialized lighting for signage,emergency routes and night operations

• Completed full building and ground patrols to spot and investigate concerns.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Improved overall safety by enforcing company policies and regulations among employees and visitors.
• Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
• Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
• Responded quickly to incidents and assessed active situations for security concerns.