Ashley Wallace
JTs Brew and Grille
St. Marys,OH
1
Certification
16
years of professional experience
Assistant Manager at JTs Brew and Grill with a proven track record in enhancing customer satisfaction and team productivity. Skilled in money handling and staff training, I successfully implemented process improvements that boosted service speed and resolved customer complaints effectively, fostering a positive dining experience and driving sales growth.
Work History
Assistant Manager
15 Years 10 Months- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Trained new employees on menu items, service standards, and operational procedures.
- Managed inventory levels, ordering supplies to maintain optimal stock availability.
- Implemented process improvements that enhanced team productivity and service speed.
- Conducted regular performance evaluations, providing feedback to support employee development.
- Resolved customer inquiries and complaints promptly to enhance overall dining experience.
- Collaborated with management on promotional initiatives to drive sales growth and customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Problem-solving
Staff training and development
Certification
Serve safe certification
Timeline
Assistant Manager
JTs Brew and Grille
12.2010 - CurrentRead More
St Marys Memorial High School
High School Diploma
Read More