Ashley Walpole
Algoma,WI
Summary
Dynamic customer service professional with a proven track record at Target, excelling in sales and client retention. Adept at problem-solving and conflict mediation, I foster strong relationships and drive revenue growth. My high-energy attitude and adaptability ensure exceptional service and satisfaction, consistently exceeding team goals and enhancing customer experiences.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Mcc Algoma
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Specialty Sales Manager
Target
01.2015 - 02.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Receptionist
Tradewinds Escrow
05.2005 - 02.2011
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Some College (No Degree) - Health Care
Nwtc
Sturgeon Bay, WISkills
- Adaptive team player
- Problem solving
- Adaptive learning
- Conflict mediation
- High-energy attitude
- Adaptability and flexibility
Timeline
Customer Service Representative
Mcc Algoma
05.2023 - Current
Specialty Sales Manager
Target
01.2015 - 02.2022
Receptionist
Tradewinds Escrow
05.2005 - 02.2011
Some College (No Degree) - Health Care
Nwtc