Ashley Ward
Palatka
Summary
Dedicated and empathetic Medical Assistant offering experience and knowledge in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Medical Assistant
Dawn Miles Podiatry
Palatka
09.2023 - Current
- Assisted in patient intake process and verified medical histories.
- Prepared examination rooms and ensured necessary medical supplies were stocked.
- Recorded patient vital signs and documented information in electronic health records.
- Educated patients on foot care practices and post-treatment instructions.
- Maintained cleanliness and organization of the clinic's workspace and equipment.
- Supported physicians during minor surgical procedures in a sterile environment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant
Putnam County Sheriff's Department (medical)
Palatka
11.2021 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Organized and maintained filing systems for efficient document retrieval.
- Managed office supplies inventory and ordered replacements as needed.
- Handled incoming calls, directed inquiries, and took messages promptly.
- Collaborated with colleagues on administrative projects to streamline processes.
- Assisted with filing documents and maintaining records.
- Assisted with special projects as needed by management team.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Delivered messages and ran errands.
Veterinary Technician
Animal Medical Clinic
Palatka
06.2016 - 11.2021
- Assisted veterinarians during examinations and procedures for various animal species.
- Administered medications and vaccinations following clinic protocols.
- Prepared surgical instruments and maintained sterile environments in operating rooms.
- Educated pet owners on post-operative care and general wellness practices.
- Conducted laboratory tests, including blood work and urinalysis, for diagnostic purposes.
- Organized inventory of medical supplies and ensured proper storage conditions.
- Trained new staff on clinic policies, procedures, and animal handling techniques.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
Education
Palatka High School
Palatka, FLSkills
- Electronic health records
- Patient intake management
- Vital signs monitoring
- HIPAA compliance
- Medical terminology
- Customer service
Timeline
Medical Assistant
Dawn Miles Podiatry
09.2023 - Current
Medical Assistant
Putnam County Sheriff's Department (medical)
11.2021 - 08.2023
Veterinary Technician
Animal Medical Clinic
06.2016 - 11.2021
Palatka High School