Ashley Washburn
Naples,FL
Overview
20
20
years of professional experience
Work History
General Manager
RD Hospitality/ Top Notch Inn
Gorham, NH
04.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversee a staff of 30 including front office, housekeeping, reservations, maintenance
- Manage hiring, scheduling, payroll, review process and disciplinary actions of all managed departments
- Responsible for introducing and training guest services standard and expectations
- Oversee guest satisfaction in all areas and address guest issues
- Respond to guest reviews and provide feedback to appropriate departments
- Oversee inventory and ordering of all departments
- Adhere to budgets and company goals for each department
- Introduce new activities and revenue building opportunities for the resort
- Coordinate and present company quarterly meetings
Front Desk Receptionist
Rodan Hospitality/ Mt.Madison Inn
05.2011 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
General Manager
Rodan Hospitality/ Mt.Madison Inn
Gorham, NH
05.2010 - 03.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Bartender
Happy Corner Restaurant
Pittsburg NH
09.2008 - 05.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Licensed Nurse's Assistant
Coos County Nursing Hospital
West Stewartstown, NH
01.2005 - 05.2011
- Documented patient information and care activities in electronic health record.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Bartender
Colebrook Country Club
Colebrook, NH
02.2008 - 11.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Spa Restaurant And Outback Pub
West Stewartstown, NH
02.2005 - 03.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Bachelor of Health Science & Technology - Nursing
White Mountains Community College
Berlin, NH05.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
- Service-oriented mindset
- Professional Appearance
- Staff Management
- Leadership and team building
- Operations Management
- Effective leader
- Employee Scheduling
- Administrative Skills
- Motivation
- P&L Management
- Labor Cost Controls
Timeline
General Manager
RD Hospitality/ Top Notch Inn
04.2017 - Current
Front Desk Receptionist
Rodan Hospitality/ Mt.Madison Inn
05.2011 - 04.2021
General Manager
Rodan Hospitality/ Mt.Madison Inn
05.2010 - 03.2021
Bartender
Happy Corner Restaurant
09.2008 - 05.2011
Bartender
Colebrook Country Club
02.2008 - 11.2010
Bartender
Spa Restaurant And Outback Pub
02.2005 - 03.2007
Licensed Nurse's Assistant
Coos County Nursing Hospital
01.2005 - 05.2011
Bachelor of Health Science & Technology - Nursing
White Mountains Community College