Ashley West
Colorado Springs,CO
Summary
Adept at managing high-stress situations and enhancing customer satisfaction. Skilled in Google Workspace and demonstrating exceptional multitasking abilities, my proactive approach and empathy in customer interactions fostered long-term loyalty and improved service delivery, achieving key performance metrics. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Labor Depot
Colorado Springs, CO
03.2024 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of temporary staff to accomplish consistent work within organizational standards.
CSR / Samsung Account Manager
D3/AOK Appliance
Colorado Springs, CO
02.2021 - 11.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Server / Arcade / Concessions (Seasonal)
Roadhouse Cinemas
Colorado Springs, CO
10.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple theaters simultaneously
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Stocking Associate / Inventory Specialist/ Warehouse
Patlin Services LLC
Fort Carson, CO
07.2015 - 08.2020
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Scanned, recorded and verified received inventory during regular shipments.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Education
Bachelor Of Information Technology - Information Technology
Colorado State University Global
Colorado Springs, COHigh School Diploma - General Studies
Life Skills
Colorado Springs, COSkills
Updating logs
Closing tickets
Verifying coverage
Schedule Management
Service coordination
Customer Relations
Dispatching procedures
Training and Development
Flexible and Adaptable
Planning and Coordination
Decision-Making
E-Verify
Active Listening
Teamwork and Collaboration
Prioritizing calls
Dispatching field personnel
Aloha
WOTC Database
Text Line
FIeldpulse
Service Desk
Qualtrics
Certification
Servsafe
Tips
Timeline
Dispatcher
Labor Depot
03.2024 - 07.2024
CSR / Samsung Account Manager
D3/AOK Appliance
02.2021 - 11.2023
Server / Arcade / Concessions (Seasonal)
Roadhouse Cinemas
10.2020 - 02.2021
Stocking Associate / Inventory Specialist/ Warehouse
Patlin Services LLC
07.2015 - 08.2020
Bachelor Of Information Technology - Information Technology
Colorado State University Global
High School Diploma - General Studies
Life Skills