Ashley Whitcher
Spring,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Retail Banker
Woodforest Bank
Magnolia, TX
01.2024 - Current
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
General Manager
Bluewater Seafood
Spring, TX
10.2013 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
FOH Manager
La Magnolia
Magnolia, TX
08.2011 - 09.2013
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
Education
No Degree - ECG Monitor TEch
Lone Star College
Kingwood, TX2012
High School Diploma -
Waller High School
Waller, TX05.2007
Skills
- Cash Handling
- Banking Software Familiarity
- Consumer Banking
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Staff training/development
- Employee Scheduling
- Administrative Skills
- P&L Management
- Verbal and written communication
- Customer Retention
- Deadline-oriented
- Vendor relationships
- Fraud prevention
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Exceptional customer service
- Relationship Building
- Compliance, banking laws, and regulations
- Data Entry
Timeline
Retail Banker
Woodforest Bank
01.2024 - Current
General Manager
Bluewater Seafood
10.2013 - 01.2024
FOH Manager
La Magnolia
08.2011 - 09.2013
No Degree - ECG Monitor TEch
Lone Star College
High School Diploma -
Waller High School