- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Learning new cooking techniques and expanding my culinary skills
Ashley white
Montgomery,Alabama
Summary
Dynamic Customer Service Representative with proven expertise at Cresie White Sitting Service, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and developed strong product knowledge, leading to increased retention rates. Proficient in managing high-stress situations while delivering exceptional service and fostering positive customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Secretary
Cresie White Sitting Service
01.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Robert E Lee Hight School
Montgomery, AL05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Interests
Timeline
Customer Service Representative/Secretary
Cresie White Sitting Service
01.2021 - 11.2024
High School Diploma -
Robert E Lee Hight School
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