Ashley White
Beaumont,TX
Summary
As a customer service representative, my primary objective is to support the functioning of business operations by ensuring exceptional customer service.
Overview
7
7
years of professional experience
Work History
PSR/Contractor
ZOLL LifeVest
12.2024 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Office Assistant
McLeod Home Health Care
06.2023 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
Lead Salesperson
Fallas Clothing
01.2019 - 06.2021
- Achieved sales targets consistently by developing strong relationships with retail partners and providing exceptional customer service.
- Enhanced customer experience by ensuring a clean, organized, and visually appealing retail environment.
- Maintained tasting room retail area and created merchandise displays.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
Sales Associate
Citi Bank
08.2020 - 01.2021
- Boosted company sales by providing exceptional product knowledge and outstanding customer service.
- Assisted in the development of promotional strategies, leading to increased revenue and market share.
- Developed strong rapport with clients through active listening skills and empathetic problem-solving techniques, fostering loyalty and repeat business.
- Collaborated with team members to achieve department goals and provide comprehensive support for clients.
Education
High School -
Venture High School
College - undefined
Greenville Tech College
Associate of Applied Science -
Lamar Institute of Technology
Beaumont, TX01-2027
Skills
- Communication
- Problem-solving
- Attention to detail
- Customer service
- Time management
- Safety compliance
- Schedule management
COMMUNICATION
Implemented new procedures and technologies that improved efficiency.
LEADERSHIP
To successfully be a part of a team to exceed goals while maintaining excellent customer satisfaction.
Timeline
PSR/Contractor
ZOLL LifeVest
12.2024 - Current
Office Assistant
McLeod Home Health Care
06.2023 - 10.2024
Sales Associate
Citi Bank
08.2020 - 01.2021
Lead Salesperson
Fallas Clothing
01.2019 - 06.2021
College - undefined
Greenville Tech College
High School -
Venture High School
Associate of Applied Science -
Lamar Institute of Technology
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