Ashley Whitmer
Mishawaka,IN
Summary
Results-driven Retail Supervisor with a track record of completing tasks efficiently and boosting productivity. I specialize in inventory management, customer service excellence, and team leadership. I excel at communication, problem-solving, and adaptability to ensure positive customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Creative Dining Service
South Bend, Indiana
09.2023 - Current
- Ensured compliance with all safety regulations, policies and procedures.
- Supervised daily store operations including opening and closing routines, inventory management and stocking shelves.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Managed event planning for corporate and private events of up to 400 guests.
- Oversaw the setup of catering areas including tables, chairs, linens, décor.
- Ordering, Cash handling, Trucks
Starbucks Barista
Target
South Bend, IN
04.2021 - 04.2023
- I worked inside of Target so I am cross trained in many different areas of the store.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
Starbucks Manager
Martins Grocery Store
South Bend, IN
03.2015 - 04.2021
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
Assistant Manager
Low Bob's Discount Tobacco
South Bend, IN
01.2012 - 02.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Managed money, did deposits, trucks, ordering etc.
Education
High School Diploma -
Graduation Alliance
10-2023
Business Administration
Indiana University, Northwest
Gary, INSkills
- Employee Motivation
- Task Delegation
- Store Organization
- Merchandise Inspection
- Goal Setting and Achievement
- Staff Training and Development
- Customer Service Management
- Cash handling oversight
- Drawer preparation
- Handling Complaints
- Team Building and Motivation
- Retail Operations
- Team Leadership
- Order Processing
Certification
- I am ServSafe Certified
- I also have my Liquor License
Timeline
Retail Supervisor
Creative Dining Service
09.2023 - Current
Starbucks Barista
Target
04.2021 - 04.2023
Starbucks Manager
Martins Grocery Store
03.2015 - 04.2021
Assistant Manager
Low Bob's Discount Tobacco
01.2012 - 02.2015
- I am ServSafe Certified
- I also have my Liquor License
High School Diploma -
Graduation Alliance
Business Administration
Indiana University, Northwest
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