Ashley Whitmore
Lawton
Summary
Professional dental assistant with substantial experience in providing comprehensive patient care and efficient clinical support. Proven ability to enhance patient satisfaction, streamline dental operations, and uphold high standards of hygiene and safety. Strong focus on team collaboration and adaptability, ensuring seamless integration into dynamic dental practices. Skilled in chairside assistance, radiography, patient education, and maintaining meticulous records. Reliable and results-driven with commitment to delivering exceptional patient outcomes.
Overview
22
22
years of professional experience
Work History
Lead Registered Dental Assistant
Lutz Family Dentistry
10.2022 - 09.2025
- Supervised daily operations of dental assisting team, ensuring compliance with safety and health regulations.
- Trained and mentored new staff on clinical procedures and patient management protocols.
- Streamlined appointment scheduling processes, enhancing patient flow and reducing wait times.
- Managed inventory control for dental supplies, optimizing stock levels to improve efficiency.
- Assisted dentists during complex procedures, maintaining focus on patient comfort and care quality.
- Conducted regular assessments of clinical workflows, identifying areas for process improvement.
- Implemented sterilization protocols to uphold highest standards of hygiene in the practice.
- Developed training materials for staff development, promoting best practices in patient care.
Customer Service Representative
McKinney Animal Hospital
01.2021 - 2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Developed strong customer relationships to encourage repeat business.
Dental Assistant
Premier Dental Arts; Dr Warn, DDS
12.2007 - 12.2009
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Checked with participants throughout procedures to help alleviate anxiety.
- Explained dental services and payment plans to help patients make informed decisions.
Dental Assistant
Hubbard Family Dentistry
02.2005 - 11.2007
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Phlebotomist
Indian Hospital
08.2003 - 10.2004
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Compiled and submitted data for demographic research.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Observed patient for unsual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified patients using proper procedures prior to specimen collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
Education
Some College (No Degree) - Dental Hygiene
Cameron University
Lawton, OKSkills
- Customer Account Management
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Treatment Room Setup
- Dentrix Proficiency
- Taking X-Rays
- Advising and Educating Patients
- Teamwork and Collaboration
- Organization and Prioritization
- Preliminary Impressions
- Instrument Tray Preparation
- Relationship Building
- Building Customer Trust and Loyalty
Timeline
Lead Registered Dental Assistant
Lutz Family Dentistry
10.2022 - 09.2025
Customer Service Representative
McKinney Animal Hospital
01.2021 - 2022
Dental Assistant
Premier Dental Arts; Dr Warn, DDS
12.2007 - 12.2009
Dental Assistant
Hubbard Family Dentistry
02.2005 - 11.2007
Phlebotomist
Indian Hospital
08.2003 - 10.2004
Some College (No Degree) - Dental Hygiene
Cameron University
Education and Training
false
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