Ashley Wilder
Lexington,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Working alone, or on a team are both for me. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Senior Account Specialist
Discover
, IL
09.2021 - Current
- Answering customer inquiries/assisting/troubleshooting via phone and live chat.
- Resolved complex customer inquiries regarding payment issues, web related issues, and account information update.
- Strong understanding of web related and technical issues.
- Maintaining my stats month over month.
- Helping to continue customer relationships with my company.
- Worked collaboratively with other departments to ensure customer requirements were met.
- Responded promptly to customer complaints or requests for assistance via phone or chat.
- Documented customer interactions in memos for future agents.
Server
Kelly's on 66
Lexington, IL
10.2017 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Cashier
Dollar General
Lexington , IL
03.2017 - 12.2017
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Lexington High School, Illinois
Lexington , ILSkills
- Teams Experience
- Phone and chat
- Communication
- Customer Engagement
- Active Listening
- Microsoft Office proficiency
- Account updating
- Customer relationship development
- CRM Software
- Recordkeeping abilities
- Empathy
- Problem Solving
- Product Knowledge
Timeline
Senior Account Specialist
Discover
09.2021 - Current
Server
Kelly's on 66
10.2017 - 03.2020
Cashier
Dollar General
03.2017 - 12.2017
High School Diploma -
Lexington High School, Illinois