Ashley Williams
Lakeland,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
14
14
years of professional experience
Work History
Sales Associate
Ict
Lakeland, FL
07.2022 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Tracked sales performance metrics to identify trends in the market place.
Customer Service Representative
GC Services
Lakeland, FL
10.2015 - 04.2018
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Rooms To Go Distribution Center
Seffner, FL
05.2010 - 09.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - Nursing
ATA College
Spring Hill, FLSkills
- Business Development
- Client Account Management
- Order Processing
- Promotional support
- Sales Development
- Scheduling
- Call Management
- Data Collection
- Product Knowledge
- Customer Relations
- Quality Control
- Sales closing
Timeline
Sales Associate
Ict
07.2022 - 12.2023
Customer Service Representative
GC Services
10.2015 - 04.2018
Customer Service Representative
Rooms To Go Distribution Center
05.2010 - 09.2014
Some College (No Degree) - Nursing
ATA College
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