Ashley Williams
Fort Lauderdale,FL
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crisis Counselor
211 Broward First Call for Help
Fort Lauderdale, FL
02.2023 - Current
- Maintains accurate documentation of crisis and suicide intervention calls in accordance with agency guidelines.
- Collaborated with community organizations to expand outreach efforts and enhance service visibility.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
Business Owner/ Hairstylist
The Ashley Experience, LLC
Fort Lauderdale, FL
02.2021 - 05.2025
- Completed the initial setup and configuration of a small business to offer my community with quality yet affordable hairstyles during the Pandemic.
- Developed and implemented innovative marketing strategies to enhance brand visibility.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
Family Support Partner
South Florida Wellness Network
Fort Lauderdale, FL
05.2022 - 02.2023
- Developed and implemented individualized support plans for families navigating mental health services.
- Conducted regular follow-ups with families to assess progress and adjust support strategies as needed.
- Led workshops focused on skill-building for families, enhancing coping strategies and resilience in challenging situations.
- Maintained detailed case notes documenting client interactions and successes; used data-driven approach to inform future interventions and ongoing support efforts.
- Strengthened parent-child relationships through targeted interventions and personalized guidance.
Peer Specialist/Case Management
Henderson Behavioral Health
Lauderdale Lakes, FL
09.2021 - 05.2022
- Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans.
- Provided peer support to individuals navigating mental health challenges, fostering trust and open communication.
- Facilitated group sessions, promoting shared experiences and collaborative problem-solving among participants.
Customer Service Agent
Nature's Sleep
Plantation, FL
12.2017 - 02.2021
- Collaborated with cross-functional teams to streamline service workflows, increasing operational efficiency.
- Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Guest Services Representative
LaQuinta Inn Suites
Fort Lauderdale, FL
11.2015 - 09.2017
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Maintained accurate records of reservations and billing information using PMS systems.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Dietary Aide
St.Johns Rehab Center
Fort Lauderdale, FL
05.2013 - 10.2015
- Assisted in food preparation and service for residents, ensuring dietary needs were met.
- Collaborated with nutrition staff to implement meal plans tailored to resident preferences.
- Coordinated with healthcare providers to address specific dietary restrictions for residents' health needs.
Education
Master's - Public Administration
University of Phoenix
Phoenix, AZ02.2023
Bachelor of Science - Correctional Program Support Services
University of Phoenix-Online Campus
Phoenix, AZ10.2020
Associate in Arts (AA) - Criminal Justice
University of Phoenix
Phoenix, AZ10-2019
Skills
- Inbound call management
- Crisis handling
- Reflective listening
- Suicide prevention
- Safety planning
- Referral coordination
Certification
- CPR AED January 2026 to January 2028
Timeline
Crisis Counselor
211 Broward First Call for Help
02.2023 - Current
Family Support Partner
South Florida Wellness Network
05.2022 - 02.2023
Peer Specialist/Case Management
Henderson Behavioral Health
09.2021 - 05.2022
Business Owner/ Hairstylist
The Ashley Experience, LLC
02.2021 - 05.2025
Customer Service Agent
Nature's Sleep
12.2017 - 02.2021
Guest Services Representative
LaQuinta Inn Suites
11.2015 - 09.2017
Dietary Aide
St.Johns Rehab Center
05.2013 - 10.2015
Bachelor of Science - Correctional Program Support Services
University of Phoenix-Online Campus
Master's - Public Administration
University of Phoenix
Associate in Arts (AA) - Criminal Justice
University of Phoenix