Ashley Williams
Brevard Public Schools
Summary
Experienced administrative and human services professional with over six years in client support and record management. Specializes in data entry, customer service, and effective collaboration within multidisciplinary teams. Committed to connecting individuals with community resources and maintaining accurate, organized information.
Work History
Instructional Assistant
- Facilitated small group activities to enhance student learning and engagement.
- Assisted teachers in delivering instructional support and implementing lesson plans.
- Maintained classroom organization by managing supplies and educational materials.
- Maintained accurate student documentation and confidential educational records.
- Collected, recorded, and monitored behavioral and academic data using school documentation systems.
- Followed state and district confidentiality guidelines.
Event Coordinator
- Coordinated community events from planning through completion.
- Developed flyers, websites, and informational materials.
- Managed event schedules and budgets, ensuring timely delivery and adherence to financial guidelines.
- Maintained relationships with vendors and community organizations.
- Created detailed reports and tracked financial information to support event evaluations and future planning.
- Organized community resource information for participants.
Customer Solutions Specialist
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and experience.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Escalated complex issues to appropriate departments.
- Maintained professionalism and confidentiality when handling sensitive information.
- Provided timely follow-up to ensure customer satisfaction.
- Worked efficiently in a fast-paced, performance-driven environment.
Home Health Aide
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Assisted clients with daily living activities to promote independence and ensure comfort.
- Provided companionship and emotional support to enhance clients' quality of life.
- Maintained accurate documentation of care plans and client progress for compliance purposes.
- Maintained accurate client documentation and daily reports.
- Communicated changes to nursing staff and case managers.
Education
Associate of Arts
Bachelor of Arts - Sociology
Skills
Data entry
Database Maintenance
Microsoft Office
Student Engagement Activities
Attention to detail
Time Management
Team Collaboration
Organizational skills
Timeline
Instructional Assistant
Brevard Public Schools
2024 - 2026Read More
Event Coordinator
North Brevard Charities Sharing Center
2022 - 2024Read More
Customer Solutions Specialist
Capital One
2021 - 2021Read More
Home Health Aide
Sister 2 Sister Homecare
2017 - 2020Read More
Eastern Florida State College
Associate of Arts
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University of Florida
Bachelor of Arts from Sociology
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