Ashley Williamson
Jackson,TN
Summary
Driven IT Analyst with a proven track record at the Army National Guard, excelling in IT troubleshooting and customer support. Enhanced network performance and user satisfaction through expert problem-solving and relationship-building. Skilled in risk assessment and network administration, significantly improving data integrity and operational efficiency.
Overview
4
4
years of professional experience
Work History
IT Analyst
Army National Gaurd
07.2007 - 07.2010
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Bolstered data integrity and access control by developing and enforcing strict IT policies.
- Increased user satisfaction by providing comprehensive IT support and training.
- Optimized network performance, conducting thorough assessments and adjustments.
Sales Associate
Shoe Carnival
06.2006 - 07.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
South Side High School
Jackson, TN05.2007
Skills
- IT Troubleshooting
- Customer Support
- Risk Assessment
- Network Administration
Timeline
IT Analyst
Army National Gaurd
07.2007 - 07.2010
Sales Associate
Shoe Carnival
06.2006 - 07.2007
South Side High School