Ashley Willis
New Orleans,LA
Summary
Proficient Retail Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Ordering Manager
Total Wine & More
New Orleans, LA
09.2021 - Current
- +Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits. Handles weekly orders with value of +500,000 or more for Louisiana.
- Maintained effective and lasting vendor/supplier relationships through dynamic communication, collaboration and intelligent questioning skills
- Managed on-site evaluations, internal audits and customer surveys.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Reviewed pricing discrepancies for all locations with portfolios of +2000 or more items.
Assistant Manager/ HR Captain
Total Wine & More
Mandeville, LA
03.2020 - 09.2021
- Planned and prepared workflow schedules, delegating tasks for 60 -member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw team development according to industry service standards to further customer loyalty.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Store Manager
Walgreens
New Orleans, LA
11.2012 - 03.2020
- Completed profit and loss performance reports.
- Managed staff of 30 sales associates, 5 team leaders and 2 assistant managers.
- Implemented new ordering process and identified poor work habits to improve process effectiveness.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Developed succession plans and promotion paths for all staff.
- Created and implemented initiatives to improve employee engagement.
- Developed strategy for recruitment and hiring.
- Implemented training programs for new and existing employees.
- Resolved employment-related disputes through proactive communication.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed monthly profit and loss performance reports.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated merchandise and displays to feature new products and promotions.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Executive Assistant Manager
Walgreens
Las Vegas, NV
05.2008 - 11.2012
- Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand.
- Encouraged sales staff to cross-sell complementary products and services to customers.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Actively pursued personal learning and development opportunities.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with management team to implement proper division of responsibilities.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
Education
Bachelor of Science - Political Science
Louisiana State University and A&M College
Baton Rouge, LA2007
Skills
- Staff hiring, training, and development
- Excellent communication skills
- Skilled problem solver
- Excellent customer service skills
- Strategic thinker
- ATS Proficient
- Public speaking
- Conflict resolution
- Driving sales
- Facilitation of large group trainings
- Relationship building and management
- Merchandising expertise
- Vendor Management
- POS systems
- Inventory management
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Regional Ordering Manager
Total Wine & More
09.2021 - Current
Assistant Manager/ HR Captain
Total Wine & More
03.2020 - 09.2021
Store Manager
Walgreens
11.2012 - 03.2020
Executive Assistant Manager
Walgreens
05.2008 - 11.2012
Bachelor of Science - Political Science
Louisiana State University and A&M College
- Certified by the Pharmacy Technician Certification Board (PTCB)
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