Ashley Winbush
McDonough,GA
Summary
To obtain a position where I can best utilize my skills and education. A professional with several years of experience providing excellent customer service. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
High-volume Inbound Call Position.
Conduent Call Center
03.2022 - 03.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Continuously refined personal approach to inbound call handling based on feedback from supervisors, peers, and self-assessment efforts.
- Increased customer satisfaction by effectively addressing and resolving inbound call inquiries.
Room attendant
Renaissance Bonvoy
Atlanta, Ga
08.2022 - 04.2023
- Throughly clean and sanitized each room assigned
- Replace all trash bins
- Change all linen
- Throughly Disinfect and sanitize bathrooms, Replace Towels
- Dust and Vacuum
- Implemented new cleaning processes and team strategies.
Remote Customer service representative
Alorica
Atlanta, Ga
09.2021 - 02.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Home Health Aide
INTERIM HEALTH CARE
Cincinnati, Ohio
01.2017 - 09.2017
- Provided assistance with daily grooming and bathing activities
- Assisted patients with meal planning and preparation
- Maintained detailed records of patient vitals and weekly progress
- Supports patients by providing housekeeping and laundry services; Shopping for food and other household requirements; running errands
- Assists patients with ADL and provides verbal and writing daily report for the next caregiver
- Obtained and maintained all required trainings for Home Health Aide Certification.
Education
High School Diploma -
WITHROW UNIVERSITY
Cincinnati, OH06.2012
Skills
- Customer Service
- Advocacy
- Detailed and Organized
- Cash Handling
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to follow instructions
- Prioritizing and organization skills
- Advocacy skills
Goal-Oriented
CRM Software
Organization
Alternateemail
Azoraj_25@icloud.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Room attendant
Renaissance Bonvoy
08.2022 - 04.2023
High-volume Inbound Call Position.
Conduent Call Center
03.2022 - 03.2024
Remote Customer service representative
Alorica
09.2021 - 02.2022
Home Health Aide
INTERIM HEALTH CARE
01.2017 - 09.2017
High School Diploma -
WITHROW UNIVERSITY