Stephanie Busch
Plainville,MA
Summary
Accomplished Assistant Store Manager, with 20 years of retail experience, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager - High Volume
DSW Shoe Warehouse
04.2023 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Mentored team of 25 employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Bath & Body Works
10.2016 - 04.2023
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Ran floorset team of 10 associates to execute floor plans to company standards.
Store Manager
Zumiez
03.2013 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Tri-County Regional Vocational Technical School
Franklin, MA2003
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Loss Prevention
- Time Management
- Employee Scheduling
- Team Building and Leadership
Timeline
Assistant Store Manager - High Volume
DSW Shoe Warehouse
04.2023 - Current
Assistant Store Manager
Bath & Body Works
10.2016 - 04.2023
Store Manager
Zumiez
03.2013 - 06.2016
High School Diploma -
Tri-County Regional Vocational Technical School
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