Juvanna Stephens
Summary
A highly motivated and proactive leader with the ability to drive results and a progressive 15+ years background in Management, Operations, Strategy Planning and Recruiting. A leader who’s dedicated and passionate about fostering an environment where employees can bring their best selves to work. Proven ability to build successful leaders and teams that exceed organizational goals.
Overview
12
12
years of professional experience
Work History
High Volume Assistant Store Manager
Sephora
Orlando, Florida
01.2023 - Current
- Managed the day-to-day operations of a 20+ million volume store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled 75+ team members scheduling for store shifts to achieve adequate staffing during high peak traffic.
- Interviewed and vetted job applicants for the district to make effective hiring decisions and fill vacancies with strong team members.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other brands within the organization to coordinate promotions, events, and special projects.
Store Director
Morphe
01.2018 - 01.2023
- Accountable for the financial goals through management of the P&L, payroll, budget and loss prevention
- Directed HR operations, including strategy workforce planning and quarterly goal drafting
- Trained and developed leaders throughout the district to engage top talent, foster growth, and create internal promotions
- Responsible for driving brand awareness through local events and experiences for customers in partnership with district and regional management
- Supported and participated in execution of company driven promotions, successful events and launches to meet and exceed sales targets
- Leveraged relationships and partnerships to manage talents to achieve consensus across all levels and organizational boundaries
- Hosted weekly calls amongst store and district leaders to communicate big picture focuses and provide actions to grow the region’s business
Store Manager
Bare Minerals
01.2014 - 01.2018
- Formulated presentations to convey team strategy and goals to create alignment within teams In the District.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted regular staff meetings to communicate goals and expectations.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
Associates Degree -
University of Central Florida
Skills
- Training & Developing
- Policy & Procedures
- Strategic Planning
- Leadership
- Project Management
- Relationship Development
- Work Force Planning
- Problem Solving
- Human Resources
- Communications
Accomplishments
- Assisted in managing a 25 million store along with 90 employees, ensuring a profit of +20%
- Managed $3.1 million store and 25 employees while increasing conversion by 20% from 2019 to 2022
- Trained and developed 10+ store managers as the appointed District Trainer
- Partnered with Regional Director to create global store manager onboarding guide.
- Supported 14 stores in the district as acting area leader and managed HR escalations
Timeline
High Volume Assistant Store Manager
Sephora
01.2023 - Current
Store Director
Morphe
01.2018 - 01.2023
Store Manager
Bare Minerals
01.2014 - 01.2018
Associates Degree -
University of Central Florida