JESSICA C. TOWLE

Responsibilities:

• Manage all elements of home store results with total annual sales of $1.6 million
• Manage multi-store performance by overseeing results and hiring/recruiting matrixed teams in 3 locations
• Hire and oversee team of 35 employees that consistently exceed expectations many of whom have been promoted to next level
• Handle all human resources responsibilities including performance management, recruiting, hiring and terminating
• Responsible for handling merchandising and product flow
• Manage financials including profitability and store metrics

Accomplishments – Management:

• Selected during pandemic by top management to crisis manage 2 diverse stores – upscale Farmington and discount outlet Clinton Crossing’s
• Took over and elevated Clinton Crossing’s to the #1 performer in the company - 1 of 251 stores
• Grew revenue in Westfarms to become the best revenue producing store in the district and #1 performer by 2019 in comp sales from previous year
• Launched 3 new store openings including the West Farms Mall to become the top volume store in district – 1 of 120 locations
• Hired to turnaround Danbury store and grew revenue by 6% each year and continued to grow the business through holding the team accountable to drive results

Accomplishments – Human Resources:

• Selected as district trainer for hiring new Store Managers and District Managers for 25 stores
• Selected as regional initiative captain in customer rewards program from 25 managers or over 50 managers
• Recognized for excellent training abilities when asked to conduct district training workshops for selling skills and floor management
• Over 8 years experience in employee management system's in sharepoint and workday

• Managed performance of associates and sales leads
• Oversaw floor management daily to ensure the highest quality of customer service
• Recruited and hired employees that reflected the highest expectation of customer service
• Developed and trained to selling behaviors to adhere to selling results
• Oversaw all operational procedures to reach and exceed company standards
• Analyzed daily reports to effectively strategize achieving goals
• Implemented merchandising plans to company expectations

• Responsible for providing excellent wait service to ensure satisfaction
• Taking customer order and deliverying food and beverages in high volume
• Making menu recommendations, answering questions and upselling food or drink base off the customers preferences

• Promoted from a Sales lead to Co Manager within 1 year
• Performed all managerial responsibilities when manager absent
• Recruited and hired employees that reflect the company’s expectations and brand
• Developed marketing and human resource strategies aligned to corporate goals such as organizing events and outreach to attract new clients
• Devised creative tactics to grow business including creating a network of surrounding businesses for competitive intelligence and recruiting
• Managed performance of all store associates including mentoring, training and evaluations
• Maximized productivity of all store employees
• Implemented optimal store merchandising plans

• Performed functions of a floor supervisor
• Sold casual and affordable upscale women’s apparel
• Achieved accolades for being the top sales associate out of 16 including cultivation of many personal repeat clients
• Managed daily staff on manager/brand messaging
• Implemented successful merchandizing strategies and promotional events

• Responsible to managing customer flow and wait table allocation while maintaining friendly and inviting attitude to encourage customer retention.

• Performed variety of tasks or this national chain of bookstores including selling books, CD’s and other store merchandise, working cash register and manage responsibilities of café

• Held multiple positions for this 600 camper summer day camp including managed scheduling and camper logistics for swim lessons, given responsibility as lead organizer of swim lesson certifications and life guarded for elementary school children; Certified Life Guard