Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY WINSTON

Lake City,FL

Summary

Experienced customer service professional with a proven track record of delivering exceptional support and solutions. Recognized for reliability, adaptability, and an unwavering commitment to the success of the team. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

19
19
years of professional experience

Work History

Customer Service Specialist

Aerocare
Jonesboro, AR
01.2024 - 08.2024
  • Consistently provided timely responses to all inquiries and concerns, ensuring high-quality customer service for DME products.
  • Worked closely with medical professionals to ensure the best use of appropriate DME items.
  • Documented information regarding installations, repairs and inventory checks.
  • Optimized scheduling systems to ensure efficient use of resources while minimizing wait times for patients requiring DME services.

Ophthalmology Receptionist

Smith Eye Center
Blytheville, AR
01.2022 - 10.2023
  • Executed follow-up communications to verify scheduled appointment times.
  • Managed verification of patient coverage while overseeing insurance claim processes.
  • Maintained precise documentation within digital medical record systems.
  • Built strong client connections by maintaining businesslike approach and utilizing exceptional communication abilities.

Lead Bookseller

Blytheville Book company
Blytheville, AR
06.2020 - 01.2021

  • Streamlined inventory management processes, reducing stock discrepancies and improving overall store efficiency.
  • Assisted in the planning and execution of community outreach initiatives, leveraging partnerships with local schools and libraries to promote literacy and increase brand visibility.
  • Coordinated book club meetings within the store, fostering community engagement and increasing exposure for lesser-known titles.
  • Organized successful author events, coordinating logistics to provide memorable experiences for both authors and attendees.

Lead Pharmacy Technician

Walmart
Osceola, AR
10.2005 - 04.2020
  • Directed day-to-day work flow to ensure effective coordination among pharmacy technicians.
  • Handled challenging matters in areas such as third-party billing, system operations and client interactions.
  • Conducted regular assessments of stock levels to enhance inventory efficiency.
  • Played a key role in conducting medication therapy management consultations with pharmacists, elevating patient understanding of their treatment plans.

Education

Associate in Arts (A.A.) - undefined

Arkansas State University
Jonesboro, AR
08.2021

Skills

  • Good communication skills
  • Critical thinking
  • Data entry
  • Customer service focus
  • Strong organization
  • Time management expertise

Timeline

Customer Service Specialist

Aerocare
01.2024 - 08.2024

Ophthalmology Receptionist

Smith Eye Center
01.2022 - 10.2023

Lead Bookseller

Blytheville Book company
06.2020 - 01.2021

Lead Pharmacy Technician

Walmart
10.2005 - 04.2020

Associate in Arts (A.A.) - undefined

Arkansas State University