Ashley Wolfe
Brewton
Summary
Detail-oriented professional with strong organizational and time management skills. Expertise in customer relations and administrative support, dedicated to enhancing office efficiency and ensuring a positive client experience.
Overview
11
11
years of professional experience
Work History
Receptionist
Liberty National Life Insurance Company
Monroeville, AL
08.2017 - 04.2018
- Managed incoming calls, directing inquiries to appropriate departments.
- Coordinated scheduling and appointment management for clients and staff.
- Assisted in maintaining organized filing systems for client documentation.
- Greeted visitors warmly, ensuring a positive first impression of the company.
- Conducted routine office supply inventory management, ensuring availability of essentials.
- Supported administrative tasks, enhancing overall office efficiency and workflow.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress Supervisor
Huddle House Restaurant
Monroeville, AL
01.2013 - 08.2017
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new waitstaff, enhancing team performance and service quality.
- Coordinated shift schedules, optimizing staff coverage during peak hours.
- Implemented training programs focusing on menu knowledge and upselling techniques.
- Collaborated with kitchen staff to streamline food delivery processes and reduce wait times.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Shipping and Receiving Clerk
EXPRESS ONE LOGISTICS
Brewton, AL
03.2011 - 12.2012
- Coordinated incoming and outgoing shipments, ensuring timely processing and accurate documentation.
- Managed inventory levels using warehouse management systems to optimize stock availability.
- Oversaw loading and unloading operations, maintaining safety protocols throughout the process.
- Trained new team members on shipping procedures and best practices for efficiency.
- Collaborated with cross-functional teams to resolve discrepancies in shipment orders promptly.
- Conducted regular audits of shipping documents to ensure compliance with company standards.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Logistics Readiness Airman
United States Air Force Reserve
Maxwell-Gunter AFB, Montgomery, AL
07.2008 - 01.2012
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Managed inventory control processes, improving accuracy and reducing discrepancies.
- Developed and implemented training programs for new personnel on logistics protocols.
- Streamlined transportation schedules, enhancing efficiency in supply chain management.
- Conducted thorough analyses of logistics requirements for various missions, ensuring optimal resource allocation.
- Streamlined shipping processes by optimizing packaging techniques, reducing material waste, and minimizing transit times.
- Collaborated with various departments to ensure timely procurement and distribution of materials, supporting mission readiness.
- Facilitated communication between team members throughout the entire supply chain process, fostering a collaborative work environment.
- Maintained accurate documentation of all transactions, facilitating accountability and traceability within the supply chain.
- Ensured compliance with all relevant regulations and guidelines pertaining to hazardous material handling and transport.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Logistics Readiness Airman
United States Air Force, USAF
Ramstein AB, Germany
06.2007 - 05.2008
- Monitored compliance with safety regulations during logistical operations, mitigating risks.
- Led cross-functional teams to optimize resource allocation and reduce operational costs.
- Analyzed logistical data to identify trends and drive process improvements across units.
- Collaborated with external agencies to coordinate joint exercises and logistical support initiatives.
- Increased accuracy of inventory records through meticulous tracking and regular audits.
- Coordinated cross-functional efforts during emergency situations, enabling swift response times and successful resolutions.
- Enhanced logistics efficiency by implementing streamlined processes and procedures for inventory management.
- Developed comprehensive training programs for new personnel, improving overall team proficiency in logistics operations.
- Leveraged advanced forecasting tools to predict demand levels accurately, allowing proactive adjustments in procurement strategies.
- Created and managed budgets related to logistics and transportation.
- Identified opportunities for inventory reductions.
- Implemented and developed supply chain strategies to optimize efficiency.
- Negotiated contracts to secure favorable rates and terms.
- Analyzed customer requirements and provided customized logistics solutions.
- Prepared and presented reports to management on logistics performance.
Education
Bachelor of Science - Health Information Technology
Western Governors University
Salt Lake City, UTHigh School Diploma -
Hillcrest High School
Evergreen, AL05-2007
Traffic Management Journeyman - Logistics Management
Community College of The Air Force
Montgomery, AL10-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Verbal and written communication
- Greeting and seating clients
- Data inputting
- Administrative support
- File management
- Multi-line telephone operation
- Clerical support
- Information protection
Timeline
Receptionist
Liberty National Life Insurance Company
08.2017 - 04.2018
Waitress Supervisor
Huddle House Restaurant
01.2013 - 08.2017
Shipping and Receiving Clerk
EXPRESS ONE LOGISTICS
03.2011 - 12.2012
Logistics Readiness Airman
United States Air Force Reserve
07.2008 - 01.2012
Logistics Readiness Airman
United States Air Force, USAF
06.2007 - 05.2008
Bachelor of Science - Health Information Technology
Western Governors University
High School Diploma -
Hillcrest High School
Traffic Management Journeyman - Logistics Management
Community College of The Air Force