Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Woodard

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in the Medical Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

17
17
years of professional experience

Work History

Pharmacy Customer Service Representative

Covetrus
06.2019 - 05.2024
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Assisting Pharmacist in closing complaint cases and claims, resulting in fewer denials and improved coverage understanding.
  • Prepare prescription labels by typing or operating a computer and printer.Accept prescriptions for filling, gathering and processing necessary information.
  • Deliver medication to treatment areas,Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
  • Perform clerical tasks, such as filing, compiling and maintaining prescription records.
  • Investigating client complaints closing case with a resolution option.
  • Receiving and processing returned Prescriptions packages
  • Reshipping Medication to clients according to standards and procedures.

Warehouse Team Leader

SET Environmental
09.2011 - 11.2017
  • Supervised warehouse operations by managing employees during shifts.
  • Performed inventories and stocked new equipment and Product.
  • Adhered to industry best practices for warehousing, material handling, and documentation.


Daily packaging and pickup of mail and oil samples on-site


  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Trained employees on equipment operation and safety protocols.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Managed daily warehouse operations, including receiving incoming shipments, processing orders, and organizing stock.
  • Prepared and checked outbound shipments for accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Housekeeping Room Attendant

MD Anderson Hospital
03.2007 - 06.2013


  • Enhanced building cleanliness by performing routine maintenance tasks and addressing issues promptly.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Education

Medical Insurance Billing

Penn Foster Career School
Scranton, PA
03.2022

High School Diploma

Penn Foster Career School
Scranton, PA
03.2022

Skills

  • Confidentiality Compliance
  • Insurance Verification
  • Pharmaceutical knowledge
  • Claims Investigation
  • Patient confidentiality
  • Medication labels
  • Verifying orders
  • Receiving incoming supplies
  • Records Updating
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Document and Records Management
  • Account Management
  • Computer Skills

Timeline

Pharmacy Customer Service Representative

Covetrus
06.2019 - 05.2024

Warehouse Team Leader

SET Environmental
09.2011 - 11.2017

Housekeeping Room Attendant

MD Anderson Hospital
03.2007 - 06.2013

Medical Insurance Billing

Penn Foster Career School

High School Diploma

Penn Foster Career School
Ashley Woodard