Ashley Wright
Surprise,AZ
Summary
Experienced professional with over a decade of customer service experience. Proven track record of delivering exceptional service and building strong client relationships. Strong organizational skills and work ethic for efficient task management and deadline prioritization. Advanced computer skills to quickly adapt to new technologies and software, improving productivity and streamlining processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral health tech
Rosewood Ranch
Wickenburg, AZ
12.2023 - 03.2025
- Responsible for providing quality patient care, which includes demonstration of skills in basic monitoring of patient activities and behaviors.
- Provide meal monitoring, support and redirection of patients with eating disorders.
- Support topic groups with therapy activities including art activities, recreational activities, meditation, and guided imagery.
Manager
Circle k
Wickenburg, AZ
07.2023 - 12.2023
- Assist in the day-to-day operations of the organization
- Learn and implement administrative tasks such as filing, record-keeping, and data entry
- Manage stock inventory and ensure proper stock levels
- Provide excellent customer service and maintain phone etiquette
- Conduct market research to identify trends and opportunities
- Utilize math skills for inventory management and financial analysis
- Demonstrate effective time management to prioritize tasks and meet deadlines
Assistant manager
Circle k
Wickenburg, AZ
05.2019 - 07.2023
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints and ensure they reach the correct management for correction
- Processed and issued money orders and Wester Union for customers
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Stocked and rotated inventory regularly to meet company standards and exceed management standards
- Prevented store losses using awareness, attention to detail and integrity
Education
High school - undefined
Independence
Glendale, AZphlebotomy
Brookline college
Phoenix, AZAssistant Living Training - caregiver
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Client transportation
- Conflict resolution
- Crisis handling
- Patient observation
- Case documentation
- Rounds management
- Substance abuse experience
- Behavior modification techniques
- Patient assessment
- Progress monitoring
- Crisis intervention
- Self-care practices
- Suicide prevention
- Incident reporting
- Activity monitoring
- Mental health assessment
- Professional boundaries maintenance
- Housekeeping skills
- Behavioral management
- Individualized care planning
- Menu planning
- Trauma-informed care
- Team collaboration
- Positive reinforcement
- Report writing
- Walking rounds
Certification
- Phlebotomy
- Caregiver
Timeline
Behavioral health tech
Rosewood Ranch
12.2023 - 03.2025
Manager
Circle k
07.2023 - 12.2023
Assistant manager
Circle k
05.2019 - 07.2023
High school - undefined
Independence
phlebotomy
Brookline college