ASHLEY WRIGHT
Server
Fort Myers,FL
Summary
Diligent waitress with 10+years professional experience.Solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Mastellos Steakhouse and Restaurante’
04.2023 - 01.2026
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Delivered food and beverages promptly, adhering to restaurant standards and protocols.
- Actively engaged with customers to address inquiries and resolve issues swiftly.
- Participated in team meetings to discuss operational improvements and guest feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Cosmopolitan Grill
01.2014 - 04.2023
- Assisted in training new staff on menu offerings and service techniques.
- Collaborated with kitchen staff to streamline order processing and improve service efficiency.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Cosmetology License - Hair And Color, Microblading, Eyelashes
Paul Mitchell The School
Tampa, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest relations
- Hospitality expertise
- Customer service
- Safe food handling
- Sales and marketing
- Product presentation
- Suggestive up-selling
- Wine service
- POS operation
Certification
- ServeSafe training and certification
- Licensed Cosmotologist
- Associates in Hospitality
Timeline
Server
Mastellos Steakhouse and Restaurante’
04.2023 - 01.2026
Server
Cosmopolitan Grill
01.2014 - 04.2023
Cosmetology License - Hair And Color, Microblading, Eyelashes
Paul Mitchell The School