Ashley Young
Maryville,TN
Overview
10
10
years of professional experience
Work History
Bartender
Ruby Tuesday
06.2023 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
Texas Roadhouse
03.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Gettysvue Polo Golf & Country Club
09.2014 - 03.2016
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Server/ Night Manager
IHOP
05.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
General Manager
Papa Murphy's Take and Bake Pizza
04.2016 - 05.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Farragut High School
Business Administration And Managememt -
University of Tennessee
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Cleanliness and hygiene
- Customer service expertise
- Menu Memorization
- Suggestive Selling
- ABC standards
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
Timeline
Bartender
Ruby Tuesday
06.2023 - Current
Server
Texas Roadhouse
03.2022 - 06.2023
Server/ Night Manager
IHOP
05.2020 - 02.2022
General Manager
Papa Murphy's Take and Bake Pizza
04.2016 - 05.2020
Server
Gettysvue Polo Golf & Country Club
09.2014 - 03.2016
Farragut High School
Business Administration And Managememt -
University of Tennessee