Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Young

Yazoo City,MS

Summary

Dynamic and results-oriented professional with extensive experience in customer service roles at notable companies including ContinuumGlobal. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and satisfaction. Proficient in call center operations and Microsoft Outlook, with a strong foundation in active listening and critical thinking. Demonstrated ability to improve customer satisfaction metrics significantly.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal
Work From Home
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Wendys

Crew Member
09.2019 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Associate

Xerox
Madison, Ms
07.2014 - 04.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Walmart

Customer Service
Madison,Ms
05.2007 - 04.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Hinds Community College
Raymond, MS

Medical Social Work

Holmes Community College
Goodman, MS

General -

Yazoo City High School
Yazoo City, MS
05.2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Payment processing
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook

Timeline

Customer Service Representative

ContinuumGlobal
09.2021 - Current

Wendys

Crew Member
09.2019 - 03.2021

Customer Service Associate

Xerox
07.2014 - 04.2016

Walmart

Customer Service
05.2007 - 04.2010

Hinds Community College

Medical Social Work

Holmes Community College

General -

Yazoo City High School
Ashley Young