Ashley Young

• Provides support to providers and the nursing staff in the delivery of timely, quality patient health care services. Some duties include assisting with rooming patients, managing patient flow, administering medication, and communicating with patients.
• Rooms patients, manages patient flow, and obtains adequate patient medical information/data. Confirms information with the patient when necessary, and documents it per practice.
  Collects patient information via interviews, questionnaires, vital signs, and accurately documents it in the EMR according to rooming standards.
  Assists with the collection, labeling, and processing of specimens.
  Facilitates obtaining lab/imaging results and notify provider of abnormalities.
  Works with the electronic medical records in the basket, responding to messages as delegated by the provider.
  May need to help cover the front desk and provide backup to patient registration and scheduling.
  
• Performs patient care tasks as delegated by the Provider or RN. Performs injections.
  Assists with procedures.
  Provides patient information regarding test/procedure preparation, treatment plan, preventative or other health information.
  Coordinates results of tests, procedures etc. with provider or RN.
  Prepares refill information for the provider to review and prescribe.
  Assists with patient transportation.
  
• Contributes to an environment that is safe for patients, visitors, and employees. Reports environmental risks or equipment malfunctions to the supervisor.
  Uses equipment following policies, procedures, and manufacturer directions or standards.
  Follows all policies, procedures, standard work, and proper techniques when providing patient care.
  Cleans, stocks, maintains inventory for exam, medication and supply rooms.
  Report any acute problems and changes in the patient's condition.
  Applies highly reliable safety principles to all interactions.
  
• Other duties, as assigned.

• Perform limited skills and duties while attending coursework at an Allina-approved MA program. Role may include, but is not limited to, cleaning and stocking rooms, copying, faxing, preparing patient forms, and transcribing patient responses to questionnaires.
• The roles and duties will expand as the MA apprentice moves through the MA coursework and demonstrates competency. These clinical skills and duties will align with the MA program curriculum progression and the MA job description. The assigned Allina Preceptor/Trainer will validate the MA Apprentice to ensure competency to perform tasks independently.
  
• Other duties, as assigned.

• Provide personal care and safety monitoring for clients.
• Assist clients with activities of daily living, and home maintenance.
• Responsible for medication administration.
• Serve as a warm, caring companion, and confidant for geriatric individuals.
• Gave the patient medication through an IV, and also gave the patient injections.

• Transferring data from paper formats into computer files or database system
• Enters customers and account data by inputting alphabetic and numeric information on keyboard
• Verifies entered customer and account data by reviewing correcting, deleting or reentering data
• Purges files to eliminate duplication of data
• Maintains operations by following policies and procedures and reporting needed changes

• Scheduled appointments for genetics testing office in Minneapolis
• Called 40-60 patients daily to schedule appointments
• Worked with new and existing patients in coordinating appointments
• Print/Email packet to patient on appointment info

• Provide personal care and safety monitoring for clientele
• Assist clients with activities of daily living and home maintenance
• Responsible for medication administration
• Serve as a warm, caring companion and confidant for geriatric individuals

• Resolving complex inquiries and complaints from internal and external customer and upon escalation
• Processing complex transactions on-line
• Performing extensive research to resolve the complex customer problems
• Work closely with administration team to complete resolution for customers
• Ensure internal research is input into the system for follow up by other departments

• Communicates in a respectful and caring manner by listening, accepting diversity and individuality
• Manages technical and supports systems with unit personnel and interdepartmental hospital services to facilitate communication and access to pertinent data and supplies needed for patient care
• Maintains necessary supplies and equipment for downtimes of various IS and patient care systems
• Provides support preparing for and during the planned or unplanned downtimes
• Phone downtime
• Computer Excellian downtime
• Actively participates and supports unit based quality management plan
• Participates in learning and other opportunities for developing and maintaing competence
• Works as a member of the health care team to create a cohesive and respectful environment which supports patient care through delegated and independent functions
• Uses human and material resources in a cost effective manner to facilitate patients expected length of stay
• Compliance
• Protects patient rights/ confidentiality
• Performs personal care/ interventions as delegated by RN according to policy, procedure, unit routine and patient need
• Make observation/ collects health status data as delegated by the RN, and reports and documents findings according to established guidelines
• Medication security and transport
• Performs point-of-care testing and posts results as established by Allina Labs policies and procedures on those test which competency validation has been provided and updated

• Place patient under continuous visual monitoring
• Ensure that patient information is entered and sent into the system correctly
• Introduces self to patient over continuous visual monitoring system
• Monitors and redirects the patient
• Maintains eye and concentration on screen at all times
• Calls the nurse if there is an issue
• Make observation collects and report data
• Demonstrates behaviors in the line with service excellence
• Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others
• Calls requesting unit to determine needs
• Attend to patient needs promptly, giving full attention when providing care
• Verbally redirects patients over communication devices
• Records and check all required information on request, requisitions and/ or computer entry to other departments

• Makes observation/ collects health status data as delegated by the RN and reports to RN
• Completes measurements according to critical elements of policy/ procedures
• Performs exam rooms and ORs for procedures and patient consultation
• Keeps the rooms cleaned and stocked
• Notify manager or resources RN that supplies are low
• Clean and take instruments to central processing for appropriate sterilization/ sanitation procedure
• Protect patients and self from infectious and communicable disease through proper use of universal precautions
• Protect patient and self from injury and accidents by maintaining a safe environment and using equipment properly
• Protect patient and self from injury during transfers, lifts, repositioning and transporting

• Prepare operating room for procedures by identifying and setting up proper supplies, instruments, and equipment
• Assist surgeons during procedures by performing laboratory runs for pathologies
• Adept at utilizing an autoclave for instrument flash-cleaning during surgical procedures
• Assist in patient transports, stocking, ordering supplies, room decontamination, and various dispatches
• Select and prepare proper case carts for surgical procedures

• Demonstrated proficiency in communication with patients and family members, with proven ability to comfort and put people at ease
• Provide safe transport of patients to and from medical appointments within the hospital campus
• Transport equipment and supplies by picking up specimens and delivering them to the specified laboratory
• Ensure proper delivery and preparation of needed medical documents/forms
• Experienced in sterilization procedures for hospital transportation equipment

Clinical Team Aide 2024 - Now
Allina Health, United States, Minnesota, Minneapolis

• Perform limited skills & duties while attending coursework at an Allina approved MA program. Role may include, but is not limited to, cleaning and stocking rooms, copying, faxing, preparing patient forms, transcribing patient responses to questionnaires.
• The roles & duties will expand as MA apprentice moves through the MA coursework and demonstrates competency. These clinical skills & duties will align with the MA program curriculum progression and MA job description. Assigned Allina Preceptor/Trainer will validate MA Apprentice to ensure competency to perform task independently.
  
• Other duties as assigned.