Ashley Bernadette Bolanos
Phlebotomist / Insurance Sales Agent
Aurora,CO
Summary
Punctual and honest with solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Lead Cashier
Little Caesars
Thornton, CO
01.2018 - 01.2019
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Restaurant Hostess
Corona's Mexican Grill
Northglenn, Co
02.2019 - 01.2020
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Used cash registers and credit card machines to cash out customers.
Head Cashier
Beltran's Market
Broomfield, CO
01.2020 - 12.2020
- Orders online
- Check cash registers
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Warehouse Associate
Amazon
Aurora, CO
12.2020 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Insurance Agent
Fred Loya Insurance
Aurora, CO
08.2022 - Current
- Approached potential clients by using direct marketing mailings and phone contacts.
- Obtained underwriting approval by completing application for coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored customer feedback and identified areas of improvement.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
Education
No Degree -
Bel Air High School
El Paso, TX 05.2016 - 05.2018
High School Diploma -
Legacy High School
Broomfield, CO 05.2019 - 05.2020
Phlebotomy
Oquirrh Mountain Phlebotomy School
Englewood, CO 06.2023 - 06.2023
Skills
ObservingPatientEmpatheticFlexibleReliableProblem-SolvingCreative thinkingPlannerGoal-setterTranslatingBilingualResearcherEnthusiastic
Proficient in [Computer Skills]
Written and verbal communication
Cleaning and sanitizing
Records Maintenance
Sales expertise
Customer Relations
Reports and documents
Time management skills
Basic math skills
Money handling
Product and service sales
Quote information
Auto insurance
Venipuncture
Excellent Communication
Accomplishments
- Exceeded monthly quota.
- Brought in new customers.
- Achieved Sales with accuracy and efficiency.
Certification
PT - Phlebotomy Technician
Sports
Very Active In sports for example, Volleyball and Basketball.
Timeline
Phlebotomy
Oquirrh Mountain Phlebotomy School
06.2023 - 06.2023
Insurance Agent
Fred Loya Insurance
08.2022 - Current
Warehouse Associate
Amazon
12.2020 - 01.2022
Head Cashier
Beltran's Market
01.2020 - 12.2020
High School Diploma -
Legacy High School
05.2019 - 05.2020
Restaurant Hostess
Corona's Mexican Grill
02.2019 - 01.2020
Lead Cashier
Little Caesars
01.2018 - 01.2019
No Degree -
Bel Air High School
05.2016 - 05.2018