Ashley A. Davis
Houston
Summary
Efficient Appointment Scheduling Specialist known for high productivity and completing tasks efficiently. Skilled in managing complex scheduling systems, adept at multitasking, and proficient in customer service management. Excel in time management, problem-solving, and communication, ensuring smooth operation of scheduling procedures and enhancing client satisfaction.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Appointment Scheduling Representative
Pearl Interactive Network Inc.
Houston
07.2023 - 10.2024
- Contact In Network providers to schedule appointment within Veteran Preference and time frames
- Contacted assigned list of Veterans to ascertain medical appointment preferences and provider availability.
- Coordinated appointments between Veterans and in-network healthcare providers
- Facilitated communication with patients through inbound and outbound calls to confirm appointment scheduling and resolve concerns.
- Track all booked and arrived appointments for patients generated through outreach efforts
- Tracked appointment status and documented outcomes to ensure timely follow-up.
- Identified and communicated data inconsistencies to management to prevent claims processing errors.
- Managed multiple tasks simultaneously while meeting internal turnaround standards and productivity goals.
Humana Insurance Customer Service Representative
Conduent
Houston
03.2023 - 06.2023
- Identified customer needs through system data and clarifying questions to deliver complete and accurate information.
- Responded to customer inquiries using training knowledge and available resources to provide timely and accurate assistance.
- Submitted research requests concisely and accurately, demonstrating effective written communication skills.
- Maintained thorough knowledge of company policies and client programs to enhance service delivery.
New Employee Orientation Facilitator
Sykes
Houston
09.2021 - 02.2022
- Conducted orientation sessions for new hires to acquaint them with company culture and policies.
- Facilitated completion of paperwork, benefits enrollment, and technology setup for new employees.
- Monitored onboarding progress for new employees and communicated updates to management.
- Monitored employee engagement during onboarding process, addressing concerns or issues promptly.
- Collaborated with hiring managers to ensure timely completion of new hire tasks.
- Prepares newly hired employees to get through onboarding process and documentation.
- Assisted with other human resources projects such as policy updates or diversity initiatives.
- Managed communications between applicants, recruiters, and hiring managers throughout interview process.
Savvas K-12 Tech Support
Sykes
Houston
07.2021 - 02.2022
- Diagnosed and resolved technical hardware and software issues.
- Collaborated with staff to address and resolve complex technical issues.
- Guided users with troubleshooting using diagnostic tools.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Documented customer issues in database to enhance issue tracking and expedite resolutions.
- Tailored technical support strategies to accommodate diverse customer experience levels.
- Maintained detailed records of fulfillment actions and processing of support agreements.
- Identified and resolved issues using software and hardware.
Liberty Mutual Customer Service
Sykes
Houston
02.2021 - 02.2021
- Executed daily tasks with precision, ensuring high-quality customer service.
- Proposed and implemented ideas that improved team collaboration and service delivery.
- Collaborated with diverse coworkers to achieve objectives and resolve product and service issues.
Customer Service Representative
Plexus
Houston
08.2020 - 11.2020
- Fielded incoming calls, providing positive and effective communication to enhance customer satisfaction.
- Accessed customer account information to clarify service fees and billing cycles while processing credit card payments accurately.
- Processed customer payments for services and products within the Plexus.com website.
- Negotiated and secured maximum sales prices, contributing to revenue growth through effective sales tactics.
Home Health Caregiver
Central Home Health Services of Tx
Houston
08.2016 - 01.2020
- Enhanced client wellbeing by providing social, mental, and physical support tailored to individual needs.
- Administered medication on time using schedules and reminders.
- Promoted optimal nutrition through preparation and monitoring of specialized diets according to patient requirements.
- Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing.
- Collected vital signs, recording blood pressure, pulse and temperature.
- Reduced safety hazards by organizing living spaces to ensure accessibility and comfort for patients.
- Maintained detailed records of patient care plans, progress reports, and medication schedules for reference by healthcare professionals.
- Updated patient treatment plans based on feedback from medical professionals.
Overnight Stocker
Walmart
Houston
08.2016 - 06.2019
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage.
- Operated forklifts and pallet jacks to transport items between storage areas and sales floor, ensuring timely restocking.
- Operated pallet jacks to transport products from backroom to sales floor.
- Interpreted packing lists, pick lists and planograms to properly stock and merchandise products.
- Verified signage on stocked goods to maintain accurate pricing information for customers.
- Assisted customers in locating products, managing heavy items and reaching high-level merchandise.
- Assembled shelving units or fixtures for new product displays.
- Collaborated with team members to complete tasks promptly, enhancing overall workflow.
Tax Customer Service Representative
Turbo Tax
Houston
12.2018 - 12.2018
- Facilitated issue resolution for clients through proactive communication with IRS personnel.
- Maintained consistent and updated knowledge of current federal and state regulations.
- Organized client financial data with thorough reconciliations of bank and credit card accounts.
- Referred complex cases beyond personal expertise level to more experienced professionals within firm.
- Guided clients in effectively responding to IRS notices and audits.
- Assisted customers with tax preparation and filing inquiries.
- Addressed customer issues through proficient communication and problem-solving.
Education
Associates in Science (A.S.) - Multidisciplinary Studies
Houston Community College
Houston, TX 08.2019 - 08.2026
Diploma -
Eisenhower Sr. High School
Houston, TX 08.2012 - 06.2015
Skills
- Appointment scheduling
- EHR software
- Provider Scheduling Platforms
- Records Management
- Customer support
- Data management
- Sales Reporting
- Spreadsheet reporting
- Document processing
- Database management
- Microsoft Office
- CRM software
- Patient coordination
- Patient education
- Service training
- Multitasking skills
- Independent work
- Self-motivation
- Written communication
Timeline
Appointment Scheduling Representative
Pearl Interactive Network Inc.
07.2023 - 10.2024
Humana Insurance Customer Service Representative
Conduent
03.2023 - 06.2023
New Employee Orientation Facilitator
Sykes
09.2021 - 02.2022
Savvas K-12 Tech Support
Sykes
07.2021 - 02.2022
Liberty Mutual Customer Service
Sykes
02.2021 - 02.2021
Customer Service Representative
Plexus
08.2020 - 11.2020
Associates in Science (A.S.) - Multidisciplinary Studies
Houston Community College
08.2019 - 08.2026
Tax Customer Service Representative
Turbo Tax
12.2018 - 12.2018
Home Health Caregiver
Central Home Health Services of Tx
08.2016 - 01.2020
Overnight Stocker
Walmart
08.2016 - 06.2019
Diploma -
Eisenhower Sr. High School
08.2012 - 06.2015