Taylor Mayfield
Fort Worth,TX
Summary
Dynamic professional with a proven track record at Signature Performance, enhancing customer experiences and streamlining appointment processes. Expert in Microsoft Excel and adept at maintaining confidentiality, I excel in fast-paced environments, offering both exceptional customer service and support. My background includes significant achievements in improving operational efficiency and implementing effective wellness programs, demonstrating a blend of hard and soft skills essential for high-paced roles.
Overview
10
10
years of professional experience
Work History
Appointment Scheduling Representative
Signature Performance
Omaha, NE
06.2022 - Current
- Manages incoming calls to schedule appointments and answer questions.
- I work through an Excel spreadsheet each day and multitask through several programs.
- Utilizes computer applications to manage daily tasks efficiently.
- Coordinate with physicians' offices regarding referral requests.
- Assisted on special projects and assignments.
- Utilize Microsoft Office and Excel to analyze data and create spreadsheets.
- Copied and faxed important information for patient and client records.
Server/Bartender
Texas Roadhouse
Papillion, NE
04.2021 - 06.2022
- Focused on making sure guests received the best dining experience and customer.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Patient Registration Representative
Midwest Surgical Hospital
Omaha, NE
10.2020 - 06.2021
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Answered general questions about hospital policies and services provided.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Wellness Coordinator
The Joint Chiropractic
Fort Worth, TX
08.2017 - 09.2020
- Developed and implemented wellness programs to enhance employee health and well-being.
- Developed educational materials such as brochures or fact sheets that explain different aspects of the organization's wellness initiatives.
- Built and established lasting relationships using encouragement and personal support.
- Maintained records of all participants in the organization's wellness programs.
Lead Consultant
Sun Tan City
Kansas City, MO
04.2015 - 05.2016
- Determined areas that needed improvement and implemented processes that would alleviate these issues.
- Prioritized projects and project tasks depending on key milestones and deadline dates.
- Identified customer needs and solved any problems our clients needed assistance with.
- Established employee scheduling and set weekly goals for our team.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
High School Diploma -
Park Hill High School
Kansas City, MO05-2016
Skills
- Customer Service and Support
- Assistant Manager Experience
- Microsoft and Excel
- HIPAA
- Medical Office Experience
- Time management
- Fast-paced environment
- Professional demeanor
- Hospitality expertise
- Maintaining confidentiality
- Intake documentation
- Data entry proficiency
Personal Information
Authorized To Work: US
Accomplishments
- I received a quarterly award and got recognized for meeting all expected metrics and exceeding expectations in customer support.
- I received a yearly award and was nominated by my operations manager for outstanding customer service.
Timeline
Appointment Scheduling Representative
Signature Performance
06.2022 - Current
Server/Bartender
Texas Roadhouse
04.2021 - 06.2022
Patient Registration Representative
Midwest Surgical Hospital
10.2020 - 06.2021
Wellness Coordinator
The Joint Chiropractic
08.2017 - 09.2020
Lead Consultant
Sun Tan City
04.2015 - 05.2016
High School Diploma -
Park Hill High School
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