JAQUELIN RUIZ-CASTANEDA
Old Bridge,NJ
Summary
Regional Supervisor with experience in regional management, ready to drive operational success and enhance team performance. Known for strong focus on collaboration, adaptability to changing needs, and delivering results that exceed expectations. Skilled in strategic planning, process improvement, and effective communication. Reliable and flexible, ensuring consistent achievement of organizational goals.
Overview
9
9
years of professional experience
Work History
Regional Supervisor
Accompany Now!
12.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Oversaw over 250 cases and ensured accurate documentation of client progress notes and assessments, maintaining compliance organizational policies and procedures.
- Supervised, trained and evaluated a team of 8 Case Managers in the delivery of services to clients and in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Family Support Specialist
Accompany Now!
09.2022 - 12.2022
- Conduct time-sensitive and thorough home study assessments for potential placements for unaccompanied children, including background interviews, home assessments, and case analysis.
- Carry a minimum caseload of 20 PRS cases and 1 home study case every 10 days.
- Provided case management services to unaccompanied minors and their sponsors connecting them to necessary resources including educational, legal, medical, etc.
- Conducted regular home visits to assess family progress and adjust individualized service plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
Family Support Coordinator
Accompany Now
09.2022 - 12.2022
- Carry a minimum caseload of 35 PRS cases at a time.
- Provided case management services to unaccompanied minors and their sponsors connecting them to necessary resources including educational, legal, medical, etc.
- Conducted regular home visits to assess family progress and adjust individualized service plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
Case Manager
PROCEED, Inc.
07.2021 - 09.2022
- Carry a minimum caseload of 20 cases at a time.
- Provided case management services to the homeless population promoting and supporting self sufficiency.
- Conducted regular home visits to assess client progress and adjust individualized service plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Facilitate workshops for clients with regard to finances, credit building, job searching, etc.
Sales and Service Supervisory Banker
Popular Bank
05.2016 - 07.2021
- Set up new and regularly serviced existing accounts resulting in over $10,000 of revenue a month.
- Helped customers open and close accounts, apply for loans, and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Completed month-end and year-end closings, kept records audit-ready, and monitored timely recording of accounting transactions.
Education
Master of Arts - Human Behavior And Organizational Psychology
Kean University
Union, NJ05.2022
Bachelor of Arts - Psychology
Kean University
Union, NJ08.2020
Associate of Arts - Psychology
Middlesex County College
Edison, NJ05.2018
Skills
- Spanish Fluency
- Client Advocacy
- Community Resources and Referrals
- Conflict Resolution
- Supervision & Leadership
- Training & Development
- Policy Implementation
- Internal audits
Timeline
Regional Supervisor
Accompany Now!
12.2022 - Current
Family Support Specialist
Accompany Now!
09.2022 - 12.2022
Family Support Coordinator
Accompany Now
09.2022 - 12.2022
Case Manager
PROCEED, Inc.
07.2021 - 09.2022
Sales and Service Supervisory Banker
Popular Bank
05.2016 - 07.2021
Bachelor of Arts - Psychology
Kean University
Associate of Arts - Psychology
Middlesex County College
Master of Arts - Human Behavior And Organizational Psychology
Kean University
Similar Profiles
Regina SmithRegina Smith
Community Health Worker at Accompany HealthCommunity Health Worker at Accompany Health
Kimberly DennisKimberly Dennis
Patient Support Representative/Medical Assistant at Accompany HealthPatient Support Representative/Medical Assistant at Accompany Health
Dhruva ChukkapalliDhruva Chukkapalli
Technology Analyst at Accompany HealthTechnology Analyst at Accompany Health
William FetzkeWilliam Fetzke
Assistant Store Manager at GameStopAssistant Store Manager at GameStop
Margarita CardenasMargarita Cardenas
Private Caregiver at Private FamiliesPrivate Caregiver at Private Families