Ashley Jones
Revenue Cycle
Stratford,NJ
Summary
Experienced healthcare administrative professional with over 20 years of comprehensive expertise in office operations, patient services, billing, and HR support. Seeking to leverage strong organizational, leadership, and cross-departmental coordination skills to contribute as an Office Manager at Virtua Hospital. Dedicated to driving operational efficiency, fostering team development, and ensuring seamless office functions while upholding compliance and patient care standards.
Overview
24
24
years of professional experience
Work History
Office Coordinator
Virtua
02.2020 - Current
- Manage all incoming and outgoing communications, ensuring timely response and strict adherence to HIPAA guidelines.
- Oversee patient registration, billing, and insurance verification processes, including obtaining pre-certifications and ensuring accurate coding and daily deposits.
- Serve as a liaison with Patient Accounting and Physician Billing Services to resolve billing discrepancies and clarify charge issues.
- Build and maintain physician scheduling templates; track time off, educational sessions, and ensure calendar accuracy.
- Monitor and manage open physician charts, proactively coordinating resolution to maintain documentation compliance.
- Submit and follow through on all facilities maintenance work orders to ensure a safe, efficient work environment.
- Support onboarding and training of new and per diem staff, contributing to standardization and consistency in office operations.
- Prepare and maintain detailed documentation and reports including productivity/utilization data, medical records, and financial summaries.
- Schedule executive and management-level meetings, manage calendars, and prepare meeting agendas, minutes, and memos.
- Conduct monthly internal audits to support compliance and operational improvement initiatives.
- Participate in department-wide performance improvement initiatives and assist in coordinating support staff schedules.
- Manage office inventory, ensuring adequate par levels for medical and office supplies, and maintaining compliance with regulatory materials handling.
- Record and distribute minutes for monthly Shared Governance meetings, supporting communication and follow-up actions.
Human Resources Coordinator
Hampton Behavioral Health (UHS)
Westampton, NJ
02.2019 - 03.2020
- Perform accurate HRIS data entry and maintain organized, confidential personnel files in compliance with organizational policies and regulatory standards.
- Facilitate the new hire process, including background checks, I-9 verification, licensing verification, and onboarding paperwork.
- Coordinate and assist with New Employee Orientation to ensure a smooth transition for new staff members.
- Support the HR Credentialing Specialist and HR Director on special projects and credentialing compliance, ensuring employee certifications and licenses are up to date.
- Respond to employee inquiries, providing guidance and assistance with HR-related processes, documentation, and benefits information.
- Manage and maintain HR tracking systems, including Excel-based logs, hospital-wide databases, and personnel action memos.
- Schedule interviews, conduct initial candidate screenings, and coordinate recruitment logistics.
- Extend formal job offers to selected candidates and communicate hiring details to relevant departments.
- Plan, organize, and execute monthly hospital events and employee appreciation initiatives to promote morale and engagement.
- Provide administrative support to the Health Information Management (HIM) and Business Office departments, ensuring cross-functional collaboration and coverage.
Unit Secretary
Virtua
10.2010 - 02.2020
- Prepare, compile, and maintain accurate patient charts and operational records in accordance with hospital standards and HIPAA regulations.
- Maintain the appearance, cleanliness, and organization of the nursery, ensuring supplies are stocked and equipment is readily available.
- Record and track lab results, vitals, and other patient data in designated logbooks and electronic systems for timely clinical follow-up.
- Support clinical staff with patient care tasks as needed, including feedings, diaper changes, patient admissions, and vital sign monitoring.
- Manage patient information in the EMR system, ensuring accuracy of documentation related to physician orders, admissions, discharges, and transfers.
- Register and enter information for New Jersey birth certificates in compliance with state reporting requirements.
- Provide orientation and discharge assistance to new parents and families, delivering clear information and compassionate support.
- Screen and respond to telephone inquiries regarding patient care and unit operations, redirecting calls to appropriate personnel as needed.
- Track monthly Central Line and patient information using Excel spreadsheets, and report findings to Infection Prevention in accordance with hospital infection control protocols.
- Receive, sort, and process incoming mail and information requests via phone and email, handling all communications in accordance with confidentiality standards.
- Assist with inventory management by monitoring supply levels and requesting equipment or materials as needed to maintain efficient unit operations.
Medical Assistant/Receptionist
Phoenix OB-GYN
09.2001 - 04.2010
- Answer and manage multiple phone lines, directing calls and handling a high volume of patient scheduling with professionalism and efficiency.
- Coordinate patient appointments, check-in/check-out procedures, and ensure timely and accurate data entry in the Electronic Medical Records (EMR) system.
- Bill outpatient services and input charges into the EMR system, maintaining accuracy to support clean claims and timely reimbursement.
- Scan, file, and assign medical documentation in EMR, ensuring accessibility and compliance with documentation protocols.
- Process various forms including disability paperwork, pre-certifications, and insurance authorizations with attention to payer guidelines and deadlines.
- Utilize working knowledge of ICD-9 and CPT coding to support charge entry, claims review, and resubmission of denials.
- Manage Accounts Receivable functions, including posting payments, reconciling patient balances, and correcting and resubmitting denied claims.
- Open and distribute incoming mail, ensuring time-sensitive documents are routed appropriately.
Education
High School Diploma -
Rancocas Valley Regional High School
06-2001
Associate of Applied Science - Health Care Management
Rowan College At Burlington County
Pemberton, NJ05-2027
Skills
- Administrative Expertise 20 years of experience supporting healthcare, HR, and clinical operations with precision and professionalism
- Multitasking & Time Management Proven ability to manage competing priorities in fast-paced environments without sacrificing accuracy
- Communication Excellent written and verbal communication skills; adept at handling sensitive information and patient interactions
- Organizational Strength Highly organized with strong attention to detail; skilled in maintaining records, coordinating schedules, and managing documentation
- Technology Proficiency Experienced with Misys, Microsoft Word, Excel, EMR systems, and hospital-specific software
- Adaptability & Quick Learning Rapidly adapt to new systems, workflows, and policy changes; proactive in identifying and solving problems
- Dependability & Work Ethic Consistently recognized as a reliable, hardworking team member who goes above and beyond
- Team Training & Support Provide ongoing support to colleagues, answering process-related questions, offering hands-on assistance, and serving as a reliable resource during peak times or staffing transitions
- Cross-Departmental Coordination Coordinate scheduling and communication across physicians, administrative teams, and support departments to keep operations running smoothly
Timeline
Office Coordinator
Virtua
02.2020 - Current
Human Resources Coordinator
Hampton Behavioral Health (UHS)
02.2019 - 03.2020
Unit Secretary
Virtua
10.2010 - 02.2020
Medical Assistant/Receptionist
Phoenix OB-GYN
09.2001 - 04.2010
High School Diploma -
Rancocas Valley Regional High School
Associate of Applied Science - Health Care Management
Rowan College At Burlington County