Ashley L Ivey
Bay Saint Louis,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Dedicated Customer Service professional with proven multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TurboTax
12.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Head Bartender
Hollywood Casino Gulf Coast
11.2019 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Manager
Mr Geez SnoBreeze
04.2017 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Trained new employees and produced all schedules.
- Maintained professional, organized, and safe environment for employees and patrons.
- Consistanly checking inventory and ordering supplies as needed.
Education
Business Management
Pearl River Community College
Waveland, MS05.2026
GED -
Slidell High School
Slidell, LA01.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
Promoted to manager at Mr Geez Snobreeze, snoball and coffee stand - Wage and responsibility increase.
Timeline
Customer Service Representative
TurboTax
12.2022 - 03.2023
Head Bartender
Hollywood Casino Gulf Coast
11.2019 - 01.2022
Manager
Mr Geez SnoBreeze
04.2017 - 08.2018
Business Management
Pearl River Community College
GED -
Slidell High School