Ashley L. Walls
Cheltenham,MD
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
20
20
years of professional experience
Work History
Perinatal Case Manager
Community Of Hope
06.2018 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Medical Assistant
UNITY HEALTH CARE INC.
11.2009 - 04.2014
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Administrative Assistant
Bradford Oaks Nursing And Rehab
07.2004 - 08.2008
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
No Degree - Medical Assisting
TESST College of Technology - Alexandria
Alexandria, VA08.2007
High School Diploma -
Gwynn Park High School
Brandywine, MD06.2003
Skills
- Needs Assessment
- Community Outreach
- Family Education
- Health History Documentation
- Patient Support
- Individualized Counseling
- Case Management
- Discharge Planning
- Client Advocacy
- Care Coordination
- Records Management
- Referral Coordination
- Patient Assessments
- Patient Management
- Organization and Multitasking
- Relationship Building
- Resource Identification
- Patient Needs Assessment
- MS Office
- Case Needs Assessment
- Resource Management
- Treatment Planning
- Conflict Resolution
- Case Planning
- Documentation and Reporting
- Direct Patient Care
- Emotional Awareness
- Community Resources
- Family Education Programs
- Organizational Skills
- Problem Solving
- Empathy and Compassion
- Goal Setting
- Customer Service
- Attention to Detail
- Time Management
- Creative Thinking
- Team Collaboration
Timeline
Perinatal Case Manager
Community Of Hope
06.2018 - Current
Medical Assistant
UNITY HEALTH CARE INC.
11.2009 - 04.2014
Administrative Assistant
Bradford Oaks Nursing And Rehab
07.2004 - 08.2008
No Degree - Medical Assisting
TESST College of Technology - Alexandria
High School Diploma -
Gwynn Park High School
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