Ashley Lavon Lewis
Winston Salem,NC
Summary
Dynamic program and operations professional with a solid background in managing cross-functional initiatives in higher education and student affairs. Expertise in program management, budget oversight, and fostering partnerships that enhance student engagement and wellness. Committed to driving mission-focused results through effective stakeholder collaboration.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Program Coordinator
UNCSA
Winston-Salem, NC
03.2023 - Current
- Facilitated collaboration with student organizations as campus liaison to enhance engagement through wellness and educational programs.
- Directed and mentored over 30 work-study students by providing access to resources and opportunities.
- Managed program schedules, budgets, and operations while implementing policies and practices effectively.
- Negotiated contracts with vendors to secure advantageous terms that improve student engagement.
- Established tracking systems for participant engagement to boost program effectiveness.
- Utilized social media channels and digital resources to increase outreach within campus community.
Human Resources Administrative Support Associate
UNCSA
Winston Salem, NC
03.2018 - 03.2023
- Directed fiscal management for student affairs, overseeing budget reports and account reconciliations.
- Streamlined recruitment processes by supporting onboarding documentation and training activities.
- Optimized departmental meetings by incorporating comprehensive minutes and briefings to enhance communication.
- Supervised summer student program activities, ensuring smooth coordination of event planning and logistics.
- Acted as liaison between department and community partners, organizing community service initiatives.
- Delivered timely information to families regarding departmental housing services and resources.
- Managed employee onboarding and orientation for new hires, ensuring compliance with office protocols.
- Coordinated benefits administration, including health insurance and tuition reimbursement processes.
HR Benefits Representative (Contracted)
Kelly Services/VF Corporation
Greensboro, NC
08.2017 - 02.2018
- Resolved elevated levels of tier 1 inquiries while managing employee benefits.
- Clarified customer information and identified needs to efficiently research issues.
- Provided accurate solutions for new hire benefits and retirement processing.
- Collected data for daily cases, generating task reports with follow-up dates.
- Facilitated benefits enrollment and guided employees on policy details.
- Analyzed benefits data to ensure compliance with regulations and policies.
Insurance Specialist II (Contracted)
The Resource/ Novant Health
Winston Salem, NC
04.2017 - 08.2017
- Utilized electronic health records for coding medical procedures and reviewing insurance details.
- Verified patient insurance eligibility to confirm service coverage.
- Recognized in top 5% for excellence in quality and compliance in patient access and claims resolution.
- Managed claims processing and filing, ensuring accurate diagnosis and procedure coding.
- Updated insurance and billing information proactively to expedite claim processing through effective communication.
Claims Processor
Blue Cross Blue Shield
Winston Salem, NC
05.2016 - 04.2017
- Executed benefit verifications, prior authorizations, and claims resolutions to facilitate access to providers.
- Corresponded with providers to resolve missing or incomplete documentation required for claim adjudication.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Executed claim investigations to provide accurate financial estimates and coverage information to patients files.
Enrollment Caseworker/Account Specialist
Randstad
Winston Salem, NC
10.2015 - 05.2016
- Delivered comprehensive benefits consultations to over 20 clients and employees, ensuring high service quality.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Managed high-volume call center operations, handling more than 40 calls daily with professionalism.
- Educated participants on flexible spending account programs, addressing inquiries and providing accurate information.
- Maintained strict HIPAA compliance to protect confidential client information.
- Prepared detailed monthly caseload reports for supervisory review, supporting operational tracking.
Benefits Advisor
Aon Hewitt
Winston Salem, NC
04.2013 - 05.2015
- Obtained insurance certifications and licenses across seven states to expand service offerings.
- Conducted needs analyses for retirees, delivering comprehensive Medicare education.
- Successfully enrolled over 200 retirees in suitable plans, enhancing client satisfaction.
- Achieved top performance in Richardson's sales and performance training program.
- Advised clients on employee benefits options and optimized plan designs.
- Developed and managed benefit plans for clients, ensuring compliance with applicable laws.
- Researched employee benefit practices, recommending modifications to existing policies for improvement.
Benefit Administrator
Sears Holding
High Point, NC
04.2011 - 08.2013
- Resolved inquiries and requests from diverse customer base to enhance satisfaction.
- Implemented efficient time management techniques to improve telephone etiquette and resolve complaints.
- Managed all management tasks in writing and electronic media, including making modifications.
- Oversaw approval and denial processes for replacement and exchange requests.
Assistant Store Manager
Rue 21
Winston Salem, NC
04.2009 - 04.2011
- Utilized marketing skills to update floor displays and promote weekly advertisements effectively.
- Managed the onboarding process, including interviewing, hiring, and training employees.
- Demonstrated exceptional skill in upselling company products, driving increased revenue and customer satisfaction.
- Achieved a satisfactory level of 97% in-store asset protection from theft and shoplifting, resulting in the overturning of loss prevention measures.
Education
Master of Business Administration - Project Management
Southern New Hampshire University
04-2025
Bachelor of Arts - Sociology, Psychology
Winston Salem State University
12-2008
Skills
- Project coordination and scheduling
- Program and performance management
- Budget administration
- Adaptability
- Team building
- Program development
- Community partnerships
- Design consulting
- Marketing and customer satisfaction
- Event planning
- Contract negotiation
- Team leadership
- Data analysis
- Mentoring and coaching
- Office administration
- Human resources
- Project management
- Organizational development
Certification
- Adult CPR/AED
- Certified QPR Gatekeeper Instructor
- SNHU Honor roll for 2022,2023, 2024, 2025
CREATIVE ARTS AND PROFESSIONAL SERVICES OFFERED
Multidisciplinary creative professional offering interior design, event planning, fashion and jewelry design, custom gifting, graduation keepsakes, and professional development services delivered through a luxury-forward creative lens under The Von Monarch Collective brand.
Timeline
Program Coordinator
UNCSA
03.2023 - Current
Human Resources Administrative Support Associate
UNCSA
03.2018 - 03.2023
HR Benefits Representative (Contracted)
Kelly Services/VF Corporation
08.2017 - 02.2018
Insurance Specialist II (Contracted)
The Resource/ Novant Health
04.2017 - 08.2017
Claims Processor
Blue Cross Blue Shield
05.2016 - 04.2017
Enrollment Caseworker/Account Specialist
Randstad
10.2015 - 05.2016
Benefits Advisor
Aon Hewitt
04.2013 - 05.2015
Benefit Administrator
Sears Holding
04.2011 - 08.2013
Assistant Store Manager
Rue 21
04.2009 - 04.2011
Master of Business Administration - Project Management
Southern New Hampshire University
Bachelor of Arts - Sociology, Psychology
Winston Salem State University